Lucia Chavez Lopez
Lucia Chavez Lopez at Manly Honda

Lucia Chavez Lopez | Page 18

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.6
219 Reviews
4.6

219 Reviews

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219 Reviews of Lucia Chavez Lopez

November 19, 2022

Dealership Rating
Employee Rating

Staff are very professional, caring, attentive to needs. I can always rely on Honda Service! More

by REBEKAH2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Broadway , Fred Angelis, Brian Dorsey, John Ellsworth, Mike Gumina, Chuck Jeppson, Scott Longaker, Jeanette Medrano, Hector Ramirez

November 18, 2022

Dealership Rating
Employee Rating

Usually I have bad experiences with customer service but over my last few visits it’s been better More

by rgonzalezhhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 10, 2022

Dealership Rating
Employee Rating

Our Service Representative was very helpful when we had to return our vehicle after a Manly transmission service that was not done properly. She explained what corrections would be done and kept us posted More

by JERANSOM1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

November 09, 2022

Dealership Rating
Employee Rating

Manly Honda always takes care of both of my vehicles at a good price, every time I am in for service I am treated like family, and respected as a customer. I will never take my cars anywhere else, manly Hond More

by YONDSAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ted Krupinsky, Jose Rocha Jr, Denise Rice, Zach Roberts, Shyla Saxton , Lori Comini, Brian Dorsey, Mario Vazquez

Nov 10, 2022

Manly Honda responded

Hi YONDSAA, We appreciate your feedback and for choosing Manly Honda! Just remember, we can't do this without you! Happy Holidays and until the next service visit. 😊 Your Manly Honda Service Team

November 08, 2022

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Employee Rating

I went to this service center 10/07. When I got there I saw a lot of cars lining up and thought this is going to take a while but it didn’t! I arrived at my scheduled time and asked for More

by OPF_2245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 04, 2022

Dealership Rating
Employee Rating

Lucy at the service counter was very helpful and knowledgeable. I am very satisfied with the service there. I also spoke to Jose that was very helpful. More

by SIMONFRAGOZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr

Nov 04, 2022

Manly Honda responded

Hi SIMONFRAGOZO, We value you and your business! So glad to hear about your recent service visit. Have an excellent upcoming weekend, and until next time! Your Manly Honda Service Team!

October 30, 2022

Dealership Rating
Employee Rating

Great service she is extremely friendly person i like her personal she is great lady thank you for the great job you doing More

by GBERHANE52
Recommend Dealer
Yes

October 29, 2022

Dealership Rating
Employee Rating

I will never take my car for service again because of dishonest and unprofessional technicians More

by FIERRO221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Efrain Aguado

Oct 29, 2022

Manly Honda responded

Good afternoon, I very sorry to hear that we were not able to meet your expectations. I’m very interested in understanding why the technician that worked on your vehicle was dishonest and unprofessional. Is there an invoice number I can reference and follow up with you? Thanks again for your time and input. I look forward to hearing from you soon. Zach Roberts Service Director Manly Honda

October 29, 2022

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Employee Rating

The worst experience at the customer care desk. Was treated so rudely by Danielle. She was so disrespectful, dismissive and so unprofessional. If my car wasn’t already pulled in, I would have left More

by otookool1
Customer Service
Recommend Dealer
No

Other Employees Tagged: Danielle

Oct 29, 2022

Manly Honda responded

Good morning, Thank you for taking the time to give us your valuable feedback. I would like to understand the situation and help if I may. Do you have an invoice number I can reference and follow up with you? I would like to apologize for the unpleasant experience and hope to hear from you soon. Zach Roberts Service Director Manly Honda

October 28, 2022

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Employee Rating

The car service I received was fine, but my customer service on time was terrrible. It took over 2 hours just for a simple oil change appointment. More

by Loretta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2022

Manly Honda responded

Good morning, Thank you very much for taking the time to submit your valuable feedback. We also appreciate your visit to our service department. Im using your feedback for some training lessons. The individual scheduling the service visit needs to make sure that all customers understand that the time scheduled is to check in the vehicle with the advisor. The advisor will then give an estimated time for completion based on the current shop load and services being performed. We obviously failed on all counts. We apologize for any inconvenience and hope to better serve you in the future. Please let me know if there is anything I can do for you. Zach Roberts Service Director Manly Automotive Group

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