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Lucia Chavez Lopez
219 Reviews
219 Reviews
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219 Reviews of Lucia Chavez Lopez
January 06, 2023
Service was prompt and efficient. The service coordinator was friendly and well informed. The waiting area was comfortable and quiet. My car was finished much quicker than I expect The service coordinator was friendly and well informed. The waiting area was comfortable and quiet. My car was finished much quicker than I expected. More
by FREDSCIFI
Verified Customer
December 28, 2022
Extremely professional staff. Accurate with time line for service and adviser does a great job of explaining service needed and diagnostic summary. Accurate with time line for service and adviser does a great job of explaining service needed and diagnostic summary. More
by ZACHARYOBEDIN
December 26, 2022
I'm getting mixed results in my visits. Most lately, I brought my Civic in for an oil change and replacement of six dashboard bulbs. After more than two hours, Lucia told me that the bulb Most lately, I brought my Civic in for an oil change and replacement of six dashboard bulbs. After more than two hours, Lucia told me that the bulbs could not be replaced without removing the heater from behind the dash, and that it would take a lot of time and money to get it fixed. I didn't know if she was correct, and so I did not authorize the work. I wish she had told me earlier so that I wouldn't be assuming the work was in progress. In an earlier visit, I asked the service rep to fix the door on the change compartment on the very left side of the dash. She forgot to write it down. When I went to pay, I learned that the work had not been done. I'm pleased that some of your veteran service people have returned or are still there but have changed departments. Bill Robertson in Parts delivers excellent customer service and always has. Dave Ashby has returned, and there's nobody better at explaining exactly what work is required during a service call, and then getting it done right and on time. He is a font of knowledge. I've worked with Ted Krupinsky on many occasions, and he's another rep who's at the top of his game. On one of my recent visits I worked with Mario Vaszuez, and he was so attentive to details, getting the work done, and getting me out the door. More
by Honda Hybrid Guy
Other Employees Tagged: Ted Krupinsky , Dave Ashby, Mario Vazquez
December 19, 2022
Took my SUV in and I was told that my breaks is in urgent needs and battery is super low. It needed to be changed right away for over $1,500. I took to Firestone and my battery was still ver strong an urgent needs and battery is super low. It needed to be changed right away for over $1,500. I took to Firestone and my battery was still ver strong and my breaks was at 5-6. I’m not sure if is because I’m a lady or do Honda often do these to people thinking that they will not take it to another opinion first. Not good customer service. I will never take back to Manly Honda ever again and advise people I know not to take their car/suv there. More
by LJXIONG1993
December 11, 2022
these ladies absolutely rock. i felt so taken care of with genuine concern and attention, can't hardly wait for the next service!! i felt so taken care of with genuine concern and attention, can't hardly wait for the next service!! More
by NEW '17 ACCORD EX-L
Other Employees Tagged: Iman Nielson
December 07, 2022
Lucia was amazing, pleasant and professional. My service is always consistent and clear at Manly. Thank you. My service is always consistent and clear at Manly. Thank you. More
by DJOSHA03
Other Employees Tagged: Ted Krupinsky , Dave Ashby, Bill Robertson, Mario Vazquez
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