Lucy Aguilar | Page 44

Service was horrible. Had a 7 o’clock appointment. Didn’t get out of there till almost 8 o’clock was promised a ride home was not set up at the car with service. No car wa Had a 7 o’clock appointment. Didn’t get out of there till almost 8 o’clock was promised a ride home was not set up at the car with service. No car wash. More

by Hboutit55 Verified Customer Verified Customer

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The service adviser Lucy perfectly explained what needed to be done as well as setting my expectations. The overall service was spot on to my expectations. Thank you BMW Sarasota to be done as well as setting my expectations. The overall service was spot on to my expectations. Thank you BMW Sarasota More

by STEVENSCHENKEL13 Verified Customer Verified Customer

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Service experience has always been good. Service advisor great with communication and always gives discounts as much as possible Service advisor great with communication and always gives discounts as much as possible More

by Bob N Verified Customer Verified Customer

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This most recent visit was not good. It took 1 hour from check in until assisted by service advisor. Taken over to the rental office then waited another 40 minutes until helped. I was ju It took 1 hour from check in until assisted by service advisor. Taken over to the rental office then waited another 40 minutes until helped. I was just dropping my vehicle off for a recall. The SVC advisor stated she had 9 clients before me. You need more help or needs to be more organized. Prior visits have been ok. More

by leejrfla Verified Customer Verified Customer

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Thanks for all your help! Great job, Everyone was very friendly and happy to service my car. I really appreciated the service video and help from the technician. Great job, Everyone was very friendly and happy to service my car. I really appreciated the service video and help from the technician. More

by MRICH380 Verified Customer Verified Customer

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Lucy was fabulous once again! She is professional and efficient. I drive all the way from Madeira Beach just to get my BMW service under her care. She is professional and efficient. I drive all the way from Madeira Beach just to get my BMW service under her care. More

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Very professional service. Service reps explain all work very clearly. Friendly environment. I highly recommend this dealership. Service reps explain all work very clearly. Friendly environment. I highly recommend this dealership. More

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We are so happy with the new car! The buying process was very smooth and Valentina was amazing to work with. We highly recommend BMW Sarasota! The buying process was very smooth and Valentina was amazing to work with. We highly recommend BMW Sarasota! More

by FRHAMPLE Verified Customer Verified Customer

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A problem was found with my tires so they had to keep my car which was unexpected. But they gave me a rental which worked out fine. car which was unexpected. But they gave me a rental which worked out fine. More

by leegoss1 Verified Customer Verified Customer

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I have had great service thus far. Lucy has done a really great job as Advisor Lucy has done a really great job as Advisor More

by BHBRISSON74 Verified Customer Verified Customer

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