Lucy Aguilar | Page 99

Mrs. Aguilar took care of me and my car with great service and expertise. I will only see her every time! It took very little time for me to get my car back in good shape thanks to them. service and expertise. I will only see her every time! It took very little time for me to get my car back in good shape thanks to them. More

by Matteo F. Verified Customer Verified Customer

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I would leave ZERO stars if I could. EVERY service visit has been a nightmare. EVERY oil change leads to quotes for thousands of dollars of unneeded "repairs." Coupons for oil changes not honored (this is has been a nightmare. EVERY oil change leads to quotes for thousands of dollars of unneeded "repairs." Coupons for oil changes not honored (this is illegal, btw). Told by Service Manager Derek Thomas that Service Dept. is commission-based "I get paid on what I charge you." Was recently given a quote for over $4,500 for multiple items including radiator hose replacement (needed) along with many things that were either not needed or didn't exist. Told starter motor wasn't working (drove car to dealer, so that's a lie) then told it had a flat spot (not a real thing). The list goes on and on. I would not recommend these people or any car dealer run by The Morgan Group. Dishonest!! The fix with the starter motor was the brake light fuse! That worked perfectly BEFORE the oil change and was loosened by their service department. ANY service person who hears "I put the key in the ignition and the brake lights won't go out" automatically knows that this is a fuse issue. Figured that out while waiting for tow truck to take car home. Dishonest. Do Not Recommend. More

by darcy.e.muller Verified Customer Verified Customer

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My dealer service department manager Lucy, was as usual on top of her game. Loaner was ready for me, srvice went as planned. Pleased with the experience. on top of her game. Loaner was ready for me, srvice went as planned. Pleased with the experience. More

by GATOR57701 Verified Customer Verified Customer

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A great experience Lucy explained everything very well The wait was short The communication was fantastic The waiting area is top notch with plenty of small food items and water and coffee The wait was short The communication was fantastic The waiting area is top notch with plenty of small food items and water and coffee More

by AGREEN7 Verified Customer Verified Customer

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Lucy, was awesome! She told me what to expect and it was as she said or better. I gave her a description of the problem and she told me what was needed. Thank you Lucy! as she said or better. I gave her a description of the problem and she told me what was needed. Thank you Lucy! More

by WILLIENESBITT Verified Customer Verified Customer

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Thankfully after multiple unsatisfactory service appointments, I found Lucy in Service and Rob in Sales. Night and Day difference from my previous visits! Ask for Lucy Aguilar in Service or Rob Carp appointments, I found Lucy in Service and Rob in Sales. Night and Day difference from my previous visits! Ask for Lucy Aguilar in Service or Rob Carpinello for sales! More

by JEREMY-DREVESINS Verified Customer Verified Customer

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Lucy was great to deal with. Kept me updated throughout and explained the issue with my car clearly. She was able to coordinate window tinting while waiting on parts. Great service! and explained the issue with my car clearly. She was able to coordinate window tinting while waiting on parts. Great service! More

by IWANCGRIFFITHS Verified Customer Verified Customer

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