Lucy Aguilar | Page 82

Very good service! Professional and prompt! Great overall experience! Lucy was wonderful and they let me take a loaner car while my car was in service experience! Lucy was wonderful and they let me take a loaner car while my car was in service More

by SOEHLBERG Verified Customer Verified Customer

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This is my second visit for BMW Sarasota. Staff are always courteous and the communication was great to keep me informed of the status of my vehicle. always courteous and the communication was great to keep me informed of the status of my vehicle. More

by AMINEKHAIR Verified Customer Verified Customer

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I believe efficient and honest So far they have lived up I believe efficient and honest So far they have lived up to their word! I don’t like there is a twenty five word minimum I believe efficient and honest So far they have lived up to their word! I don’t like there is a twenty five word minimum More

by KENLISZEWSKI Verified Customer Verified Customer

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Lucy my sales associate was very professional . I was very happy how she showed me by video and explained what the mechanic had found. Thanks Lucy very happy how she showed me by video and explained what the mechanic had found. Thanks Lucy More

by SLMORGAN49 Verified Customer Verified Customer

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Scheduled repairs and diagnostics quickly On arrival Scheduled repairs and diagnostics quickly On arrival information taken and loaner car provided Car was inspected and needed repairs identified as Scheduled repairs and diagnostics quickly On arrival information taken and loaner car provided Car was inspected and needed repairs identified as well as Returned 24 hours More

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The dealer has the most professional and experienced group of people starting from sale associates, service advisor to BMW geniuses to help you with your car. Highly recommended! group of people starting from sale associates, service advisor to BMW geniuses to help you with your car. Highly recommended! More

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Prompt service, thought Lucy was very helpful and knowledgeable. I really like that the mechanic recorded the underside of my car to show what was being done. knowledgeable. I really like that the mechanic recorded the underside of my car to show what was being done. More

by GENCHRIS0926 Verified Customer Verified Customer

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As always awesome service. Ready as mentioned, car washed, service completed as promised. Lucy provides step by step guidance and keeps me informed as needed washed, service completed as promised. Lucy provides step by step guidance and keeps me informed as needed More

by ROHOS Verified Customer Verified Customer

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New microfilter installed. When starting cold, a soapy perfumy smell comes through ac vents on a cold start. The smell leaves after about a minute but always returns on a cold start. Brought the car back perfumy smell comes through ac vents on a cold start. The smell leaves after about a minute but always returns on a cold start. Brought the car back and they replaced the microfilter but the smell is still there. Very disappointed. Seems like a technician added a scented air freshener working through the ac vent. I find the smell sickening. More

by hpowders Verified Customer Verified Customer

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This was my first experience with Sarasota BMW. Lucy, my advisor, was excellent. Communicated with me throughout the process. John was especially helpful- I arrived to pick up my car, but the service depa advisor, was excellent. Communicated with me throughout the process. John was especially helpful- I arrived to pick up my car, but the service department was closed. There were only a few employees in the showroom. He stopped what he was doing to go get my car. He had to walk the lot (with a cast boot on!) to find my car. He definitely went above and beyond! More

by mcconnellmd Verified Customer Verified Customer

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