Lucy Aguilar | Page 89

Lucy Aguilur ,the assistant manager was nice as well as professional. She took very good care me and what I came in for and answered all my questions . professional. She took very good care me and what I came in for and answered all my questions . More

by BRIANTURBIVILLE2 Verified Customer Verified Customer

Report | Print

Lucy is an outstanding service advisor. A credit to the dealership and to BMW. Very attentive and friendly and personable. A pleasure to work with. dealership and to BMW. Very attentive and friendly and personable. A pleasure to work with. More

by GLGRANIK Verified Customer Verified Customer

Report | Print

The text & visual video inspection process by repair tech love it. Quick service, offered a loaner car. Very busy operation, but well done. Thanks for a job well done! love it. Quick service, offered a loaner car. Very busy operation, but well done. Thanks for a job well done! More

by SSNIPES9 Verified Customer Verified Customer

Report | Print

You have really got your act together. We will return in the future. Suggestion, shorten wait time of diagnosis if possible. Expand product offering on show room floor. the future. Suggestion, shorten wait time of diagnosis if possible. Expand product offering on show room floor. More

by vghunihan Verified Customer Verified Customer

Report | Print

I thoroughly enjoyed working with Lucy and Kyle. My repair was done in a timely manner and the work was excellent. I would highly recommend them. repair was done in a timely manner and the work was excellent. I would highly recommend them. More

by johnschramm2 Verified Customer Verified Customer

Report | Print

Lucy was very helpful and got me in and out quickly. They we able to solve the issues that my car was having. Thanks Lucy. we able to solve the issues that my car was having. Thanks Lucy. More

by Jwarren800 Verified Customer Verified Customer

Report | Print

Great customer service and communication from the team. New to Florida and I think I will continue to get service from this location. See you soon New to Florida and I think I will continue to get service from this location. See you soon More

by jrosario77 Verified Customer Verified Customer

Report | Print

Lucy was great to deal with, she was sensitive to my issues and dedicated to resolve them. Bobby in Sales was very helpful and went above and beyond for my wife and I. issues and dedicated to resolve them. Bobby in Sales was very helpful and went above and beyond for my wife and I. More

by RNK Verified Customer Verified Customer

Report | Print

Very disappointed with customer service a week for front brakes & 2 front tires arrived for pick up had to wait for valet ( to be fair he helped someone & left) service advisers let me stand & wait until he brakes & 2 front tires arrived for pick up had to wait for valet ( to be fair he helped someone & left) service advisers let me stand & wait until he returned no one bothered to step outside & offer assistance I feel as if only my money was important almost $1,500 spent my car wasn’t even given a courtesy rinse many phone calls and texts back & forth will NEVER return here!! More

by TRAVIS2255 Verified Customer Verified Customer

Report | Print

I am very disappointed with the service I received. They called me to say my car was ready, but when I got there, car was still not starting. Then they gave me a very dirty Toyota corolla as a loaner car. I called me to say my car was ready, but when I got there, car was still not starting. Then they gave me a very dirty Toyota corolla as a loaner car. I have always received BMW or a car comparable to my car as a loaner. How is a Toyota corolla comparable. Then I was told that since my service advisor, Lucy was off on Monday, I would not hear anything until Tuesday? Is she the only person who can work with me. The service Forman apologized, and she he would be involved in getting my car fixed? Shouldn't he have been involved from the start?? It has been over 6 years since I brought my car here, and this will probably be the last time. Don't know who is running this place, but they are not doing a good job. More

by DLARK21 Verified Customer Verified Customer

Report | Print