Lucy Aguilar | Page 90

Lucy was great to deal with, she was sensitive to my issues and dedicated to resolve them. Bobby in Sales was very helpful and went above and beyond for my wife and I. issues and dedicated to resolve them. Bobby in Sales was very helpful and went above and beyond for my wife and I. More

by RNK Verified Customer Verified Customer

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Very disappointed with customer service a week for front brakes & 2 front tires arrived for pick up had to wait for valet ( to be fair he helped someone & left) service advisers let me stand & wait until he brakes & 2 front tires arrived for pick up had to wait for valet ( to be fair he helped someone & left) service advisers let me stand & wait until he returned no one bothered to step outside & offer assistance I feel as if only my money was important almost $1,500 spent my car wasn’t even given a courtesy rinse many phone calls and texts back & forth will NEVER return here!! More

by TRAVIS2255 Verified Customer Verified Customer

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I am very disappointed with the service I received. They called me to say my car was ready, but when I got there, car was still not starting. Then they gave me a very dirty Toyota corolla as a loaner car. I called me to say my car was ready, but when I got there, car was still not starting. Then they gave me a very dirty Toyota corolla as a loaner car. I have always received BMW or a car comparable to my car as a loaner. How is a Toyota corolla comparable. Then I was told that since my service advisor, Lucy was off on Monday, I would not hear anything until Tuesday? Is she the only person who can work with me. The service Forman apologized, and she he would be involved in getting my car fixed? Shouldn't he have been involved from the start?? It has been over 6 years since I brought my car here, and this will probably be the last time. Don't know who is running this place, but they are not doing a good job. More

by DLARK21 Verified Customer Verified Customer

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They didn’t perform the preinspection for my lease return, they said I was notified about an issue & declined service, intake wait time was forever. return, they said I was notified about an issue & declined service, intake wait time was forever. More

by soneenos Verified Customer Verified Customer

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Quick service, very friendly. Everyone was helpful and got the part ordered my car needed, and expect to have it in just a few days! got the part ordered my car needed, and expect to have it in just a few days! More

by taycorbitt0621 Verified Customer Verified Customer

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They got my car in fast and did the work quickly and right the first time. Lucy kept me informed and the video was clear and helped. right the first time. Lucy kept me informed and the video was clear and helped. More

by mfoley1018 Verified Customer Verified Customer

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Experienced top tier service, and was given a loaner car due to time needed to order part. Car was readied when promised, and will continue to bring my car to you for annual service. due to time needed to order part. Car was readied when promised, and will continue to bring my car to you for annual service. More

by pmcallis54 Verified Customer Verified Customer

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Great place to get your car serviced. People are very accommodating and extremely helpful. They also have great cookies! And they return your car very clean. accommodating and extremely helpful. They also have great cookies! And they return your car very clean. More

by RSGIRGENTI Verified Customer Verified Customer

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The drive-up and drop off point is great. The customer lounge was tacky and unattended. Needed cleanup and please replace the worn out chairs. The service advisor was great. lounge was tacky and unattended. Needed cleanup and please replace the worn out chairs. The service advisor was great. More

by 2MT Verified Customer Verified Customer

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Lucy did it again! She is wonderful, quick, honest, and loyal! She had my car in and out in a couple days and provided excellent and superior service! I give her a 100/10!!!!!!! Go Lucy!!!! loyal! She had my car in and out in a couple days and provided excellent and superior service! I give her a 100/10!!!!!!! Go Lucy!!!! More

by blakehadley2727 Verified Customer Verified Customer

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