Lucy Garabed | Page 23

Frank was awesome. Frank did a great job showing us the difference models we were interest in. He was patient, knew the cars well and credible. The entire process was Frank did a great job showing us the difference models we were interest in. He was patient, knew the cars well and credible. The entire process was smooth and exceeded my expectations. More

by INFO77 Verified Customer Verified Customer

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Excellent customer service! All the staff was very attentive and friendly. Will highly recommend this dealership. Will probably return in the future. Overall customer service! All the staff was very attentive and friendly. Will highly recommend this dealership. Will probably return in the future. Overall experience was great! More

by lala11219 Verified Customer Verified Customer

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Please provide a refresh on you're customer service. It is very unfortunate that my first service visit may be my last at Pacific Bmw. I'd like to start by saying that the purchase experience with Yisayi It is very unfortunate that my first service visit may be my last at Pacific Bmw. I'd like to start by saying that the purchase experience with Yisayi was great and we received excellent customer service from him from start to finish. He was attentive, patient, and kind to my family during our visits. My apologies for providing a lengthy review but I hope you may see this more as an opportunity to improve rather than a complaint. As for the service side, it was a completely different experience. To provide some background, my car was just recently purchased 2 days prior to us having to bring it in already for a service repair. If there was a time to be a bit more understanding and win back a customer's trust to the brand, this was the time. During initial drop off, my service advisor Henry Burmayan rushed me in and out of his office, he did not take the time to explain the process and reassure me that my vehicle will be taken care of. To his defense I did take up time registering my car with my insurance policy, before checking in with him. However, the place did not seem busy at all for him to rush me out. Now in terms of following up and providing updates, this was also very poor. I'm not sure what the policy is regarding customer communication, but I would believe that at the very least we should be provided an end of the day or even mid day update on our vehicle status. I took the liberty in proactively calling, texting, and emailing Henry to get some kind of status update. Eventually I received a call and finally a text that stated "my apologies, thought I sent the text but i did not the car is ready for pick up" During pickup, I was not acknowledged by Henry when I came into his office, eventually passing me along to his colleagues to get my paper work started and seemed distracted the whole time with a personal discussion with another customer. I would understand completely if he was busy but at least acknowledging or even greeting someone would again provide that reassurance and sense of care to the customer. Now as me and my family wait for our car, 90 MINS passes by until I personally had to ask what was going on, apparently my car was NEVER in queue to be picked up. My guess was this is due to the distraction and lack of attention to the customer. At least we received an apology during the other time right? Again I'm not here to provide an angry review but instead try to provide some constructive feedback to hopefully improve future experiences with other customers. Should you have further questions or concerns feel free to contact me directly anytime. Thank you More

by ramen4me13 Verified Customer Verified Customer

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AMAZING SERVICE I had an amazing experience! Jerry and Lucy made my experience at Pacific BMW so pleasant from start to finish!!! I would highly recommend then to an I had an amazing experience! Jerry and Lucy made my experience at Pacific BMW so pleasant from start to finish!!! I would highly recommend then to anyone looking to lease a car! More

by Ohaness Verified Customer Verified Customer

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Pleasant and Easy Frank the salesperson and the Manager I dealt with were very pleasant, professional and easy to work with. They did everything to get me the deal that Frank the salesperson and the Manager I dealt with were very pleasant, professional and easy to work with. They did everything to get me the deal that I was hoping for. I definitely will recommend this dealership, the second BMW I bought from this guys. More

by juliusm7 Verified Customer Verified Customer

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all pro people to weork with I have been going to pacific bmw for the past 8 years to lease my cars. we have 3 cars at the moment leased from pacific bmw. Jerry Gueyiikian is t I have been going to pacific bmw for the past 8 years to lease my cars. we have 3 cars at the moment leased from pacific bmw. Jerry Gueyiikian is the best in business to deal with. More

by PJ MOSSAYI Verified Customer Verified Customer

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Excellent Jerry provides excellent service and has excellent knowledge of the cars and after sal s follow up calls and continue customer service level through o Jerry provides excellent service and has excellent knowledge of the cars and after sal s follow up calls and continue customer service level through out lease More

by KRIKOR0 Verified Customer Verified Customer

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Fast and simple process Managed to get in and out with a new competitively priced I3s lease in under 25 min (most of that time was spent in their comfortable lounge). Well do Managed to get in and out with a new competitively priced I3s lease in under 25 min (most of that time was spent in their comfortable lounge). Well done Steve. More

by giladran Verified Customer Verified Customer

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Great initially. Poor delivery Process around looking at cars and negotiating was great I had a 10a appt to pick up the car. The paperwork wasnt ready so I had to wait an hour to s Process around looking at cars and negotiating was great I had a 10a appt to pick up the car. The paperwork wasnt ready so I had to wait an hour to start the paperwork. The entire process took almost 2 hours. I had to wait, after the paperwork, for the loaner car to be ready, as the leased car had a scratch and needed to be repaired At no point did anyone take the time to explain the features of the car to me. Volvo explained the car in detail to me when I leased that car. Now I have the car I leased but have only one key. Awaiting delivery of a second key. Disappointing delivery process across the board More

by TCHOUP Verified Customer Verified Customer

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Efficient Pacific is very lucky to have employees whom are dedicated to the brand. Edgar, Manny, Danny Sarmiento... thank you for making it a better experie Pacific is very lucky to have employees whom are dedicated to the brand. Edgar, Manny, Danny Sarmiento... thank you for making it a better experience servicing my vehicle than working there. Cheers! More

by XOCHIS07 Verified Customer Verified Customer

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