Luis Cremidis | Page 15

Phil Long Hyundai of Motor City responded

Isabelle, Hannah and Luis thank you for the kind 5 star review! So does our whole dealership! We hope you love your New Hyundai and are always here to help in the future! #1 Hyundai Dealer in Southern Colorado for 11 Years Running! Home of the 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

Thank you for the feedback! We hope you truly love your car and we thank you for buying here at #1 Hyundai Motor City in Southern Colorado for 11 Years Running! Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

Thanks Bear! Wow! 17 New Hyundais - a dealership record! We appreciate you and are grateful for your business over the years! Thank you for being an enthusiastic supporter of our Hyundai Dealership! #1 Hyundai Motor City in Southern Colorado for 11 years running! Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

Thank you for being a loyal customer to our dealership, and we are grateful that you took the time to leave us a review and share your experience with current and future customers! Thank you for your business! HAPPY NEW YEAR! #1 Hyundai Dealer in Southern Colorado for 10 Years Running! Home of the 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

Thank you for buying your vehicle here and the kind words about Isabelle "Izzy" and Luis our General Sales Manager! We hope to serve you in the future as well! THANK YOU! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

This wonderful review means a lot to our team! Thank you for taking the time to write these kind words for our team and future customers to see! Thank you for the 5 star reviews and all of your feed back! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

Phil Long Hyundai of Motor City responded

J. Wesby, thank you so much for your kind words and taking the time to leave us a review. We truly appreciate your patience as well, and we're grateful for the opportunity to have worked with you. Looking forward to welcoming you back soon! If there is anything we can do to turn this 4 star review into a 5 star review, please let us know!!!

Phil Long Hyundai of Motor City responded

Lanchefan1 - We definitely did not want you to have a 1 star experience here at our dealership! Could you please reach out to Steve Krohn, the General Manager, at his direct line: 719-575-7601, to discuss what we need to improve upon? We want to always make things right when we get them wrong. Thank you for your time and your review. We appreciate your business.

Phil Long Hyundai of Motor City responded

Sushila.Alyssa.Shenoy, thank you for your feedback. We're glad to hear Luis was helpful and appreciate your acknowledgment of Sydni's role in leasing your new vehicle. We hope you enjoy your new car and look forward to serving you again in the future.

Phil Long Hyundai of Motor City responded

This customer leased a vehicle 2 months ago in October. On 12/13/2024 she reached out asking us to extend her temporary tag to which we were more than happy to provide for her so long as the DMV would allow it. The DMV would not allow it in this instance because everything was ready at the DMV with a "Title Number" and at that point, it is illegal for the dealership to issue a new temporary tag on behalf of the State. The customer was also under the impression that the Registration fee was included with her purchase, which in Colorado is not the case, the dealership is not allowed to charge or collect registration fees, it strictly between the customer and the DMV. This was her first time purchasing a vehicle in Colorado and upon discussing the matter with her, she thought that it worked like it did in California. We provided an honest experience with a $12,750 discount on the car she leased and provided her an excellent service. During the negotiation period, the customer came in 3 separate times, with her husband/significant other cussing names at one of our managers several times. Graciously, we continued to work with this customer, knowing that car buying can be stressful and triggering for some people. In the end, he came into the dealership, cussing and screaming at several customers and employees and we had no choice to call the police once the threats started flying. I am saddened to even have to write such a response, however, the customer is right 99.9% of the time, not 100% of the time, and this particular customer did not get their way through bullying, threatening and intimidating our staff and customers. I, the GM, personally called the customer to apologize that neither side had the ending they intended to have, and that it was best that we no longer do any business together whatsoever and gave her our best wishes. Sincerely, Steve Krohn, General Manager.