Luis Diaz-Escobar

Best dealership I have ever worked with to purchase a vehicle and my husband and I have bought many many cars there. vehicle and my husband and I have bought many many cars there. More

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Lemons 🍋 Lemons 🍋! Don’t buy a car from this place unless you plan on making Lemonade 🍋 Great experience with my sales person Armando and the finance department Perso Don’t buy a car from this place unless you plan on making Lemonade 🍋 Great experience with my sales person Armando and the finance department Person but once I got into my vehicle an abs and traction control error message came on. 9/30/25 Brand new truck with 30 miles and I’ve been in a rental vehicle for a 30 days and have yet to drive my truck because the part is on back order. Spoke to the sales manager Nowell and he promised to pay my 1st months car payment. Great gesture considering I bought a truck drove it for 1 hour and now you have it in your shop for 30 days. Guess who’s avoiding my phone calls and not paying the payment. Yep. Finally got my truck back and guess what. Back in the shop 2 days later for the same issue. They kept my truck for another 7 days. Just picked it up AGAIN 9/15. I decided to drive to Cali from Vegas. Guess who’s stuck on the freeway with the same error message. Yep. I call the dealership. In distress. Sales manager Luis basically passes the buck and tell me I need to call GM and open up a lemon law complaint. I ask him ok. What’s the phone number. He doesn’t “have it” promised to call me back as I’m stuck on the highway. Guess what 48 hours later still no phone call. From the service team person Jose all the way up to management nobody wants to help or assist. They consistently ignore calls for help and ignore text messages. And and here’s the cherry 🍒 on top. I’m now getting a transmission error message that says service now or vehicle won’t be able to shift soon. I driven the truck a total of 5 times. Total 1100 miles and this dealership is ignoring me. Look at the pictures these lights on the bottom and error message. Look at the mileage. Imagine driving your family in a “new” vehicle like this where the brakes lock up and the car accelerates unexpectedly. And the dealership refuses to take action or responsibility. They literally have my same exact vehicle on the lot. Same price, color and specs but won’t just swap it out. We’ll see how this plays out More

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Best service,best quality and best costumer service,have a good time for service,thank you a good time for service,thank you More

by RAROQUER Verified Customer Verified Customer

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