Luis Duran | Page 35

This was our first time purchasing a vehicle and we couldn’t be happier with our experience! The staff were helpful and knowledgeable. Car buying can be a stressful and scary experience, but the staff couldn’t be happier with our experience! The staff were helpful and knowledgeable. Car buying can be a stressful and scary experience, but the staff at Hyundai Bloomington, especially Luis Duran, were wonderful!!! More

by MAGNLYNN_11 Verified Customer Verified Customer

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Everyone at the dealership was helpful and very pleasant to work with. I owned a Sonata for 12 years and was very pleased with it's relyability and am looking forward to recieve the same from our Elantr to work with. I owned a Sonata for 12 years and was very pleased with it's relyability and am looking forward to recieve the same from our Elantra GT. More

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Don’t buy anything from this place. They are unprofessional, pushy and sell faulty products, check engine light will turn on just after the 60day return policy. Take your money elsewhere, there unprofessional, pushy and sell faulty products, check engine light will turn on just after the 60day return policy. Take your money elsewhere, there are several quality dealerships just down the road. More

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Waiting area is always clean. Staff is friendly. My vehicle was ready on time. Usually there are beverage options but there was no water this time which is understandable. vehicle was ready on time. Usually there are beverage options but there was no water this time which is understandable. More

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We came in to purchase a vehicle today. Luis was great to work with and made the whole process easy. We left with a great car at a great price. work with and made the whole process easy. We left with a great car at a great price. More

by ERINLEABLOCH Verified Customer Verified Customer

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Luis Duran provided outstanding customer care and was truly my trusted advisor on buying a ne vehicle. The dealership team were all excellent and delivered on a great experience for me. truly my trusted advisor on buying a ne vehicle. The dealership team were all excellent and delivered on a great experience for me. More

by MGMCMURTRY Verified Customer Verified Customer

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Up and down experience. Came in late Friday evening to look at a Hyundai Kona. Have never owned or shopped Hyundai before. Really liked it and Salesman and Manager worked out a deal with me. I had a plea look at a Hyundai Kona. Have never owned or shopped Hyundai before. Really liked it and Salesman and Manager worked out a deal with me. I had a pleasant experience with them. Since I obtained my own financing, I had to wait until Monday to to get all documents necessary to make purchase. I was handed off to a 2nd salesman and he contacted Monday morning early. Communication became poor and dismissive. Got all necessary paperwork and checks ready by noon Monday. Tried calling to set up a time to pick up vehicle. Called 4 times over 1 hour period. Didn’t pick up so left a message. No call, no update for rest of day. Next morning I called original salesman. He said he would take care of it. Dismissive salesman calls back, “I heard you weren’t happy because of back and forth between us and your bank.” I said,”no, i don’t know where you heard that. I’m unhappy that you stopped communicating with me. I was trying to buy the car and now I don’t have time to pick up the car any longer because of work.” He gave a non-apology apology and said he’s busy doing back-to-back-to-back-to-back sales and that he worked until 8:30 last night. Did not even take a break. There’s nothing he can do to make me happier. If I would’ve financed through Hyundai, it would’ve been faster. I I have bought enough vehicles to know it doesn’t matter who finances. A quick 2 minute call would’ve been nice. He’s now trying to schedule a time for me to pick up the car, but I reminded him that it’s not gonna work. I actually had to suggest they drop off the car. He never even tried that. I’m now doing his job for him. Ok, he’s got two sales to complete then i’m the third. i ask for him to update me because i don’t want to sit around waiting for an update again. I never hear from him again that day. In fact, I never hear from him again in this process. It wasn’t until a third day that someone else called to set up a time for a drop off. I must have really wanted them to have my money. Because I cancelled a different showing at another dealer when they called and ended up buying this car. There’s more; no one ever offered me the discount gas card either. I am now reaching out to dealership to ask how I can get it. We’ll see how that goes. Oh there’s more; 2 days after taking possession of the car, the malfunction light came on. I had to drop car off for them to check, but I was told I might have to pay for diagnostic fee. What?! in the end, the light was turned off because it was a ‘historical’ code. Service guy was pleasant enough and took time to explain things. i didn’t have to pay because of warranty. hmmmmm .. I guess. More

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A.K. and Kassia definitely went above and beyond for me, and I greatly appreciate everything that they did. As always, my experience with Bloomington Hyundai was nothing short of excellent. Thank you so muc and I greatly appreciate everything that they did. As always, my experience with Bloomington Hyundai was nothing short of excellent. Thank you so much and I will definitely be doing business with you all again when I lease a new vehicle in 3 years. More

by josegalindo3100 Verified Customer Verified Customer

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Overall good I had a car in mind I wanted to buy and Luis was very good about showing me all the car had to offer and let me take my time checking it out. He even I had a car in mind I wanted to buy and Luis was very good about showing me all the car had to offer and let me take my time checking it out. He even picked me up on his day off so I could drive the car home after purchasing it. That was him literally going out of his way for me and I really appreciated it! The extra features talk can get a little daunting and exhausting, especially when you're already spending so much money. I understand they need to pitch those extra features to you, but it can be a little much. More

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I had a fantastic experience with Luis. He took his time to make sure I got into the right car me and my family. The experience was smooth and easy. I love my new car! to make sure I got into the right car me and my family. The experience was smooth and easy. I love my new car! More

by jgreen Verified Customer Verified Customer

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