Luis Duran | Page 6

Andy and Luis were super helpful in my purchase of my first car! Answered all of my questions and spent extra time going through the features of the car. first car! Answered all of my questions and spent extra time going through the features of the car. More

by herzo209 Verified Customer Verified Customer

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all good however I do not want to review in 15 words and normally would not bother with survey because you force me to normally would not bother with survey because you force me to More

by kolstad1980 Verified Customer Verified Customer

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Finance was great everything else sucked and very unorganized and cleanup didn’t clean the inside very well unorganized and cleanup didn’t clean the inside very well More

by mlipi1957 Verified Customer Verified Customer

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Very professional and interaction gave impression that the customer is always first. Ben did a really superb job the customer is always first. Ben did a really superb job More

by larrywinkelman Verified Customer Verified Customer

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This was a very streamlined and honest process. We loved working with Hector, Rich and Luis. We loved working with Hector, Rich and Luis. More

by ana.oromendia Verified Customer Verified Customer

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I would have rated them a Five-Star had my POC was courtesy enough to inform me that he was off on the day releasing the car prior to my arrival to pick up the car. The other issue was that their SOP courtesy enough to inform me that he was off on the day releasing the car prior to my arrival to pick up the car. The other issue was that their SOP on releasing their vehicle is that they must verify that the fund is in their bank account before they can release the vehicle. The dealership was going through a renovation and running their operation in a temporary trailer different from their original site so my uber driver took me to the Luther body shop and I had to walk around the car compound lot to get to their new operating sites after flying in from Baltimore. This could have been avoided if the POC had been kind enough to let me know that their current operating location was different than their original location. Once arrived, I was informed that my POC was off that day.... A saleslady greeted me and explained that they are working hard to verify that the fund is in their account so they can release the vehicle. I had a pre-approved loan from the USAA and had a wire transfer tracer number. I used the USAA loans for many different cars, including some new cars, and almost every dealership released their vehicles once they had the USAA Dealer Funding Request signed and faxed into the USAA. I arrived at their sales office o/a 2pm and left the office o/a 5pm. Once they verified the fund, everything went through quickly and took less than 20 minutes before I was out of their lot. I really wonder what would have happened to me on the day if they could not have verified the fund for some reasons like having no electricity on the day…. More

by chingu77 Verified Customer Verified Customer

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My rep Maddie was fantastic throughout the entire process. Between Maddie and the finance Diretor Luis purchasing the Palisade was a good experience! process. Between Maddie and the finance Diretor Luis purchasing the Palisade was a good experience! More

by arm7114 Verified Customer Verified Customer

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I’m active duty military purchasing from out of state, but a MN resident. I called two weeks ahead of purchase and asked what I needed only to find out I didn’t have all items needed. I was very dissatisf but a MN resident. I called two weeks ahead of purchase and asked what I needed only to find out I didn’t have all items needed. I was very dissatisfied with my entire experience. My driver’s license is expired yet I was able to test drive a vehicle from this vet dealership two weeks prior to purchase but mysteriously not allowed to test drive the vehicle I wanted to purchase or drive it off the lot. I wanted to pay for the vehicle In full but was not allowed to write a check because the check number was less than 100. Who writes checks anymore?! This fact was even acknowledged by the staff begrudgingly. My experience was completely frustrating. It took 3 hours to purchase my vehicle and I didn’t even get to test drive it. I find it very hard to believe the dealership has never worked with active duty military or someone buying from out of state. I was treated borderline disrespectfully and I will never be returning to Bloomington Hyundai again. More

by alfiliowich Verified Customer Verified Customer

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Easy to find car that I wanted, large selection, great staff, overall pleasant car-buying experience. staff, overall pleasant car-buying experience. More

by johnson.olena Verified Customer Verified Customer

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Came in for a used car and left with a brand new 2023 Tuscon! The car is beautiful and I'm glad my wonderful sales person Lariah helped me navigate making a decision. I couldn't be any happier with the c Tuscon! The car is beautiful and I'm glad my wonderful sales person Lariah helped me navigate making a decision. I couldn't be any happier with the car and the whole process was amazingly smooth. More

by samanthaschwartz Verified Customer Verified Customer

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