Luis "Lu" Fragozo | Page 3

I love my cool mom car! I had searched for months for the perfect car for my family and I. As soon as I walked into the dealership, someone was there to offer me help without I had searched for months for the perfect car for my family and I. As soon as I walked into the dealership, someone was there to offer me help without feeling pushed or pressured into buying. Melissa got straight to it and helped me find everything that I was looking for in a car. I also loved that my son was entertained whith toys and coloring books that Melissa had provided while I was there, which made the experience that much better. Thank you for all your help Melissa. My family loves it! More

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So glad we chose Royal! Got our new Kia Soul - the whole buying experience was as good as it gets! Everett is personable, fun and knowledgeable. We had a great time with him Got our new Kia Soul - the whole buying experience was as good as it gets! Everett is personable, fun and knowledgeable. We had a great time with him and didn't feel like we were pressured into anything. We feel like not only do we have a new car, but a new best friend, as well! Luis was also pleasant to interact with and did his best to accommodate our needs. Customer service is tops with Royal! I think now we have a dealership for life. Thank you so much, Everett, Luis and Royal for making car buying fun! (And the big red bow and dozen roses? Loved them both so much!) More

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No pressure! Friendly folks! We had a pretty good idea of what we wanted, so we pretty much got right down to business! Alfred was very helpful and courteous. It took a bit long We had a pretty good idea of what we wanted, so we pretty much got right down to business! Alfred was very helpful and courteous. It took a bit longer than I would have liked to get through all the paperwork, but all-in-all a very good car-buying experience. More

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Awesome service This review is strictly for the amazing service Melissa performed for us. She was astonishing, and got us in a car I couldn't have dreamed of at this This review is strictly for the amazing service Melissa performed for us. She was astonishing, and got us in a car I couldn't have dreamed of at this point in our lives. Huge thanks to her, and a word of encouragement for anyone shopping for a car; Melissa makes it happen with the best service possible. More

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Excellent Customer Service I had been researching several vehicles and have stopped at several car dealerships. None of them "felt right". From the moment my husband and I be I had been researching several vehicles and have stopped at several car dealerships. None of them "felt right". From the moment my husband and I began interacting with the staff, there was a notable difference. In a world where true customer service is no longer expected, it was very welcome change. Mr. Thomas was excellent, he listened to what we were looking for. He answered all of our questions, no matter how unimportant. When asked for information he did not know, he immediately asked to find out. He helped to keep us within our budget and made sure we had the best deal available. I appreciated all the effort of the staff to make purchasing our vehicle an outstanding experience. More

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Fantastic sales associate From the moment that Lou introduced me to Melissa we established a connection. She understood that I was trying to get the best deal and she wanted me From the moment that Lou introduced me to Melissa we established a connection. She understood that I was trying to get the best deal and she wanted me to have the SUV that I have been looking for. she explained how the Royal purchasing program works and explained it really well. She was very professional, knowledgable and had a GREAT attitude that made our purchase enjoyable. If all sales associates were like Melissa, I can guarantee that car dealerships (sales) would not have the bad rap that they have today !!!!!! Melissa is definitely an asset to your team. More

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No pressure! After car shopping around town with no results, I decided to give Royal a try. I was really impressed with the no hassle to purchase "this instant or After car shopping around town with no results, I decided to give Royal a try. I was really impressed with the no hassle to purchase "this instant or you lose your price" concept. Instead, Wendy was very diligent in helping me find a vehicle to fit my budget. Haven't experience service dept yet so can't rate on that. Overall, I had a very good experience in the sales department. More

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Good people Everyone was helpful and professional. I was greeted by three different sales men when I was out on the lot looking around. They were helpful and did Everyone was helpful and professional. I was greeted by three different sales men when I was out on the lot looking around. They were helpful and did not linger around, it was good. Marcus was knowledgeable and nice. Great guy More

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Great experience for a first time buyer I went into Royal Kia without knowing much about buying a car. Marcus helped me find the perfect car and even though it took a few days it is definite I went into Royal Kia without knowing much about buying a car. Marcus helped me find the perfect car and even though it took a few days it is definitely worth it. Even when I wasn't sure if I wanted the car, Marcus let me take it for the night to decide if I wanted it. They worked with my budget and gave me a really great deal on my 2013 Kia Optima Hybrid. I would definitely recommend doing business with them. I also received a great price for my trade in. They are a really reputable company and offer unbeatable prices with fantastic warranties. More

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Wendy Ruhl Wendy went far and beyond helping me decide in my purchase / leasing..In all honestly many moments of wanting to walk out with my Audi. ..She did her Wendy went far and beyond helping me decide in my purchase / leasing..In all honestly many moments of wanting to walk out with my Audi. ..She did her best to make things work..Plus educate me on Kia..I think the manager stepping up was impressive because of a two day grueling experience in lack of knowledge and paperwork.I lost so much in sales plus my grandson almost got fired...Lack of knowledge was very time consuming. .stressing and of course fin a ncial loss...Wendy and Manager managed to put the deal together at the end...not feeling good about $1250 27 day deadline after trading my baby and wage losses because of lack of knowledge. .but happy to have a Kia experience. .Wendy you are fantastic in what you do...Manage thank you for coming forward to the mistakes of others..Benefits could have been more..but thank you More

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