Luis "Lu" Fragozo | Page 3

Kia Hometown Dealer's Personalized Event! It is a rare occasion to go for a test drive and be treated like Queen for the Day, it could only happen at Tucson's Kia Hometown Dealership. First, o It is a rare occasion to go for a test drive and be treated like Queen for the Day, it could only happen at Tucson's Kia Hometown Dealership. First, of all I I called because I received an email from Luis Fragozo for a gift for me for $50 to test drive a Kia, he said come down. Upon arriving I was greeted by Fragozp who told me the salesperson he set me up with was busy. He proceeded to get the keys to Kia Soul that I was interested in and off we went. I told him about having had a foreclosure in 2010, over a home equity loan, where I lost my home of 28 years, but that now I could count it as a blessing, in retrospect. I struggled to build up my credit, but somehow did it. Then the magical happened with River lintner, when we got back from the test drive. Lintner seemed like he was waiting with honest enthusiasm to continue helping me. Lintner was very efficient in explaining every step of the procedure, This was not my first time buying a vehicle, as I had purchased a new Kia Sedona in 2002, that served me in value and quality for 14 years. Lintner made it so special for me that I pulled over after leaving in my new Kia in gratitude for being treated like Queen for a day. I will admit that in my whole life I had never been given Beautiful Roses and the extra detail of putting a big red bow on my Kia and a picture completed my special purchase. I really wanted an Alien II, and I wanted an automatic, but it turned out that the only Alien II was a standard and I love it. I expected to get a remote key and was disappointed but call River and I may get one yet, as he is going to check with the parts department. I thought that is all that was used today and a busy woman like me needs one. I am sure it will work out. I am up for a promotion at my job and having a dependable vehicle I feel will seal my promotion. In the event of that happening it will be because of my purchase at my special hometown dealership where I know I will get great service and value. I am so proud to own a Kia and will tell ever everyone I know to go buy their vehicle from Tucson's Greatest Hometown Dealership. With my deepest gratitude and thanks, Patricia Moncada More

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Buying another Kia! I explained to sales agent Tom Rice what I was looking for in a vehicle and he really listened. No haggle pricing. He went over all the options and we I explained to sales agent Tom Rice what I was looking for in a vehicle and he really listened. No haggle pricing. He went over all the options and we were able to take care of everything within a few hours. Because it was a Saturday and I arrived later in the afternoon, Tom was getting the paperwork together and his co-workers chipped in asking if he needed copies of paperwork delivered to finance or to inspect the vehicle we were trading in. I really liked the teamwork. Tom never rushed anything, took his time to make sure we understood warranties and additional optional services that we might want. He also answered all of our questions. I have recommended other family members and friends to Royal and will continue to do so. This is my 5th Kia purchased from this dealer over the last 16 years. More

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The right dealership, the right car! I came in to Royal not thinking it was going to work out. I thought I'd give it one last shot. I wanted a specific car, but had a few challenges, incl I came in to Royal not thinking it was going to work out. I thought I'd give it one last shot. I wanted a specific car, but had a few challenges, including a trade I was upside-down on. My guy Alfredo treated me with respect and honesty the entire time, and went above and beyond to find the car I wanted, and the deal that worked for my situation. Whether you've been looking for a while, or just starting out, give Royal a shot. You'll be glad you did. I am! More

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Very helpful and accommodating My bank turned the financing process into hassle on top of hassle. You guys were able to take care of everything without the slightest difficulty. I My bank turned the financing process into hassle on top of hassle. You guys were able to take care of everything without the slightest difficulty. I should've just stopped at Royal first. More

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Melissa is the best!!!! Melissa is a great salesperson! She is wonderful to work with and a very pleasant individual. I am so greatful for all the hard work and extra steps Melissa is a great salesperson! She is wonderful to work with and a very pleasant individual. I am so greatful for all the hard work and extra steps she took to help me out. I wish I could grow up and be just like her...smiley face. More

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I love my cool mom car! I had searched for months for the perfect car for my family and I. As soon as I walked into the dealership, someone was there to offer me help without I had searched for months for the perfect car for my family and I. As soon as I walked into the dealership, someone was there to offer me help without feeling pushed or pressured into buying. Melissa got straight to it and helped me find everything that I was looking for in a car. I also loved that my son was entertained whith toys and coloring books that Melissa had provided while I was there, which made the experience that much better. Thank you for all your help Melissa. My family loves it! More

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So glad we chose Royal! Got our new Kia Soul - the whole buying experience was as good as it gets! Everett is personable, fun and knowledgeable. We had a great time with him Got our new Kia Soul - the whole buying experience was as good as it gets! Everett is personable, fun and knowledgeable. We had a great time with him and didn't feel like we were pressured into anything. We feel like not only do we have a new car, but a new best friend, as well! Luis was also pleasant to interact with and did his best to accommodate our needs. Customer service is tops with Royal! I think now we have a dealership for life. Thank you so much, Everett, Luis and Royal for making car buying fun! (And the big red bow and dozen roses? Loved them both so much!) More

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No pressure! Friendly folks! We had a pretty good idea of what we wanted, so we pretty much got right down to business! Alfred was very helpful and courteous. It took a bit long We had a pretty good idea of what we wanted, so we pretty much got right down to business! Alfred was very helpful and courteous. It took a bit longer than I would have liked to get through all the paperwork, but all-in-all a very good car-buying experience. More

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Awesome service This review is strictly for the amazing service Melissa performed for us. She was astonishing, and got us in a car I couldn't have dreamed of at this This review is strictly for the amazing service Melissa performed for us. She was astonishing, and got us in a car I couldn't have dreamed of at this point in our lives. Huge thanks to her, and a word of encouragement for anyone shopping for a car; Melissa makes it happen with the best service possible. More

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Excellent Customer Service I had been researching several vehicles and have stopped at several car dealerships. None of them "felt right". From the moment my husband and I be I had been researching several vehicles and have stopped at several car dealerships. None of them "felt right". From the moment my husband and I began interacting with the staff, there was a notable difference. In a world where true customer service is no longer expected, it was very welcome change. Mr. Thomas was excellent, he listened to what we were looking for. He answered all of our questions, no matter how unimportant. When asked for information he did not know, he immediately asked to find out. He helped to keep us within our budget and made sure we had the best deal available. I appreciated all the effort of the staff to make purchasing our vehicle an outstanding experience. More

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