Luis "Lu" Fragozo | Page 4

Fantastic sales associate From the moment that Lou introduced me to Melissa we established a connection. She understood that I was trying to get the best deal and she wanted me From the moment that Lou introduced me to Melissa we established a connection. She understood that I was trying to get the best deal and she wanted me to have the SUV that I have been looking for. she explained how the Royal purchasing program works and explained it really well. She was very professional, knowledgable and had a GREAT attitude that made our purchase enjoyable. If all sales associates were like Melissa, I can guarantee that car dealerships (sales) would not have the bad rap that they have today !!!!!! Melissa is definitely an asset to your team. More

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No pressure! After car shopping around town with no results, I decided to give Royal a try. I was really impressed with the no hassle to purchase "this instant or After car shopping around town with no results, I decided to give Royal a try. I was really impressed with the no hassle to purchase "this instant or you lose your price" concept. Instead, Wendy was very diligent in helping me find a vehicle to fit my budget. Haven't experience service dept yet so can't rate on that. Overall, I had a very good experience in the sales department. More

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Good people Everyone was helpful and professional. I was greeted by three different sales men when I was out on the lot looking around. They were helpful and did Everyone was helpful and professional. I was greeted by three different sales men when I was out on the lot looking around. They were helpful and did not linger around, it was good. Marcus was knowledgeable and nice. Great guy More

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Great experience for a first time buyer I went into Royal Kia without knowing much about buying a car. Marcus helped me find the perfect car and even though it took a few days it is definite I went into Royal Kia without knowing much about buying a car. Marcus helped me find the perfect car and even though it took a few days it is definitely worth it. Even when I wasn't sure if I wanted the car, Marcus let me take it for the night to decide if I wanted it. They worked with my budget and gave me a really great deal on my 2013 Kia Optima Hybrid. I would definitely recommend doing business with them. I also received a great price for my trade in. They are a really reputable company and offer unbeatable prices with fantastic warranties. More

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Wendy Ruhl Wendy went far and beyond helping me decide in my purchase / leasing..In all honestly many moments of wanting to walk out with my Audi. ..She did her Wendy went far and beyond helping me decide in my purchase / leasing..In all honestly many moments of wanting to walk out with my Audi. ..She did her best to make things work..Plus educate me on Kia..I think the manager stepping up was impressive because of a two day grueling experience in lack of knowledge and paperwork.I lost so much in sales plus my grandson almost got fired...Lack of knowledge was very time consuming. .stressing and of course fin a ncial loss...Wendy and Manager managed to put the deal together at the end...not feeling good about $1250 27 day deadline after trading my baby and wage losses because of lack of knowledge. .but happy to have a Kia experience. .Wendy you are fantastic in what you do...Manage thank you for coming forward to the mistakes of others..Benefits could have been more..but thank you More

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Amazing WORDS EXPLAIN HOW MUCH I APPERCIATE EVERY ONE THAT HELPED ME TOOK THE TIME TO UNDERSTAND ME. TREATED ME WITH RESPECT AND MADE SURE THAT I WAS OK THE W WORDS EXPLAIN HOW MUCH I APPERCIATE EVERY ONE THAT HELPED ME TOOK THE TIME TO UNDERSTAND ME. TREATED ME WITH RESPECT AND MADE SURE THAT I WAS OK THE WHOLE TIME DURING THE PROCESS BENT OVER BACK WARDS FOR ME I APPERCIATE EVERYONE THAT HELPED ME AND JUSTIN IS AMAZING INSIDE AND OUT GREAT PERSON AS WELL AS RUSSELL More

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I can't imagine a better used car purchase. Robert's knowledge and professionalism over and above his courtesy and friendly demeanor were key to closing the deal. Prompt attention to accessory c Robert's knowledge and professionalism over and above his courtesy and friendly demeanor were key to closing the deal. Prompt attention to accessory commitments was the frosting on the cake. My wife was always comfortable with the pace of the sale. More

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The best car buying experience ever! I was hesitant to go buy a new vehicle due to prior experiences, but Juan made the whole experience pleasant, non pressure and by far the best buying I was hesitant to go buy a new vehicle due to prior experiences, but Juan made the whole experience pleasant, non pressure and by far the best buying experience I've had. I highly recommend Juan Vasquez and the whole Kia staff to assist you in your next car buying experience! More

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Great experience! Our 5th purchase! Just bought from Royal for our 5th time! We keep returning for several reasons. Their pricing is great, their employees are professional and friendly Just bought from Royal for our 5th time! We keep returning for several reasons. Their pricing is great, their employees are professional and friendly and the experience feels different from other dealers. Most recently, I had the pleasure of working with a great young salesman named Eli Griffith. He was eager and helpful without being pushy and definitely NOT the stereotypical car salesman. Kevin Cravo and Lu Fragozo were both friendly and helpful. Buying a car can be a stressful experience, but I have never had a problem with this dealership. More

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Superb Customer Services My husband and I recently bought a previously owned vehicle from Royal Kia and this was the second purchase made from Royal Kia. Both experiences in My husband and I recently bought a previously owned vehicle from Royal Kia and this was the second purchase made from Royal Kia. Both experiences in purchasing from Royal Kia have been a pleasure. The first time we worked with Lu Fragozo and this time we worked with Lu and also Eli Griffith and both were extremely professional while making us feel comfortable without any high sales pitches or pressure to buy. We couldn't have asked for better customer service. In the past we have worked with Shawn Aranda in the Service Department and he showed repeatedly that he was there to assist with anything we needed and helped us to save money on servicing our vehicle. We will continue to tell friends/family about our great find with Royal Kia and send them your way! Thank you Royal Kia for making us feel like family! More

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