Luis Ojeda | Page 2

The sales process went smooth and easy and we were very happy with how everything was handled. happy with how everything was handled. More

by horton5555 Verified Customer Verified Customer

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Great place to purchase a vehicle. Courteous customer service. I purchased my SUV online. The only issue I had was getting my temporary license plate and my permanent license plate in Courteous customer service. I purchased my SUV online. The only issue I had was getting my temporary license plate and my permanent license plate in a timely matter. More

by SHARESED Verified Customer Verified Customer

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It's pretty nice it'll be even better when they finish the construction though the construction though More

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Relaxed, friendly, helpful, and transparent experience. Luis made my car purchase enjoyable for me and my daughter. My daughter actually said, "I really like this place!" This coming from a five year old w Luis made my car purchase enjoyable for me and my daughter. My daughter actually said, "I really like this place!" This coming from a five year old who had a tough day being drag to 5 other car dealership. Lexus of Sarasota was the last one and the best one from her perspective and mine too. More

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I owned my previous car, a 2009 Infiniti G37 Sport, for 17 years. Loved my car, but yes, it was definitely time to upgrade. I started looking at cars almost a year ago. I looked at MANY different cars and 17 years. Loved my car, but yes, it was definitely time to upgrade. I started looking at cars almost a year ago. I looked at MANY different cars and It took me a long time to figure out exactly what car I wanted. When we heard the 2026 IS 350 F Sport was finally available, we went to your Sarasota dealer and met with Luis OJeda. He was very friendly, helpful...and patient. He was also very knowledgeable about the car. We weren’t necessarily planning to take home a car today, but thanks to Luis, we did! Nice young man, a good representative of your company. I’m already loving my new car! Thank you…😊 More

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He was very nice, helpful and went out of his way to assist us today. assist us today. More

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Very good service. Luis took the time to help me with the best option for me, he answers all my questions and advises me in the best way. Highly recommended Luis took the time to help me with the best option for me, he answers all my questions and advises me in the best way. Highly recommended More

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Luis was super helpful in helping me get my new truck. He was very relaxed and made the buying process a breeze. They worked with my budget and got me a good deal on a beautiful vehicle. He was very relaxed and made the buying process a breeze. They worked with my budget and got me a good deal on a beautiful vehicle. More

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Was under construction which I understand, appreciate the free drinks and snacks and the area provided was clean free drinks and snacks and the area provided was clean More

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Terrible I will not purchase from them again in the future. When we went to pick up the car there were two scratches on it. I was told by my sales person that no one was aware of the scratches. We had future. When we went to pick up the car there were two scratches on it. I was told by my sales person that no one was aware of the scratches. We had some Lexus items installed on the car by the dealership prior to our taking delivery. Plus the car is detailed before we take delivery. Plus the salesperson should take a final walk around the car before we show up. Well when we showed up, literally within 20 seconds we saw the scratches. So for the sales person to say no one knew the scratches were there is all but impossible for me to believe. So this is on a Thursday. A guy comes out and tries to buff the scratches out. This doesn't work but the salesperson says take a look. Maybe you will take the car. I told him NO without even seeing it. So he tells me that they will fix the scratches and the car will be ready on Monday. I tell him to keep me posted. Much of Monday comes and goes, so I reach out and only then am I told that the car will be done on Tuesday. Once again I ask to be kept in the loop. Most of Tuesday comes and goes so I reach out again and now I'm told the car will be ready Wednesday. Finally the car shows up on Wednesday. Communication was great while I was negotiating on the car and they were trying to make the sale. However, after the sale was finalized, I felt like a second class citizen as no one reached out to me on the status of the repairs until I pinged them. Also, the scratch itself isn't the issue here. The issue is that someone should have told us on the originally delivery day that there were scratches. And we should not have driven from Punta Gorda all the way up to Sarasota only to find out we aren't getting our car. Had we been told this before we went up there, it would have been fine. They could have fixed the scratches and we would be happy. I understand things like this happen. But I feel we were being taken advantage of and the dealership didn't want to do the right thing until I pressed the issue. In addition, the car was paid for via ACH from my bank. And the funds were withdrawn a full two days before the car was ready for us to take delivery. This is very bad business in my opinion. The way this was handled was terrible. This should not happen when purchasing a brand new Lexus vehicle. Other things about this dealership were fine and they are shown in the answers to questions below. However, I still won't be using Lexus of Sarasota in the future. More

by robert.maffei Verified Customer Verified Customer

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