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Luis Prada
Luis Prada at Herb Gordon Subaru
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Luis Prada | Page 10

Service Advisor

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

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5.0
107 Reviews

Dealership Experience

2 yrs, 11 mos

Languages Spoken

Spanish Spanish

5.0

107 Reviews

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107 Reviews of Luis Prada

April 17, 2022

Dealership Rating
Employee Rating

Luis in the service department was very helpful, knowledgeable and very nice. He explain everything that was going to be done with care in a way that I will understand. More

by Eugenia
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sue Ireland, Phillippe Odongo

Helpful
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Apr 19, 2022

Herb Gordon Subaru responded

Hi Eugenia, thank you for your positive review. We're glad to hear that you found our team here at Herb Gordon Subaru so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

April 16, 2022

Dealership Rating
Employee Rating

Friendliest people, fair, informative, comfortable waiting area, trustworthy, feels like family, longevity of staff, best service More

by Jenelrod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Justin Smith, I miss Claudia she was awesome

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Apr 19, 2022

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

April 15, 2022

Dealership Rating
Employee Rating

Service dept is great! I’ve always received top notch customer service! Wouldn’t take it anywhere else. Luis is so nice and helpful! More

by JRB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 18, 2022

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 13, 2022

Dealership Rating
Employee Rating

Great customer service! Luis Prada was great making sure I knew exactly what needed to be done to my car, cost and timeframe of completion of service. More

by Dianafcf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 15, 2022

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 13, 2022

Dealership Rating
Employee Rating

The service department is great. My advisor was very good about keeping me informed on what was going on with my car. More

by alina083
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 15, 2022

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

April 11, 2022

Dealership Rating
Employee Rating

Always love getting service from Luis! I’m thankful the repairs cost less than $20. More

by sarahhassmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Apr 13, 2022

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 11, 2022

Dealership Rating
Employee Rating

This is my third time going to this dealership and the staff is super friendly and the service can’t be beat! So glad I found them. More

by aschaefer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 13, 2022

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 11, 2022

Dealership Rating
Employee Rating

Luis was AMAZING! Very professional and informative through the whole process! Everyone was polite and the service was done in a timely manner. More

by wrayee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vitaliy Khlebnikov

Helpful
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Apr 13, 2022

Herb Gordon Subaru responded

Hi Wrayee, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 10, 2022

Dealership Rating
Employee Rating

Luis provided great customer service and let me know how long the service would take and how much the cost would amount to. More

by amina
Customer Service
Friendliness
Recommend Dealer
Yes
Helpful
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Apr 13, 2022

Herb Gordon Subaru responded

Hi Amina, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

April 09, 2022

Dealership Rating
Employee Rating

Service was fast. My advisor, Luis Prada, was great. He took the time to explain everything. Highly recommend! More

by dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Apr 11, 2022

Herb Gordon Subaru responded

Hello Dan, thank you for your kind review; we are happy to pass along your comments to Luis Prada here at Herb Gordon Subaru! Thanks again for the recommendation, and have an amazing day!

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