Luis Rivera
Luis Rivera at Ray Chevrolet

Luis Rivera | Page 36

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

Contact Me
4.9
380 Reviews

Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.

Dealership Experience

10 yrs, 11 mos

Industry Experience

29 yrs, 8 mos

Specialties & Trainings

Se habla Español

4.9

380 Reviews

Write a Review

380 Reviews of Luis Rivera

April 15, 2017

Dealership Rating

Used truck sale Thank you very much Jose Castaneda. It was a pleasure doing business with Ray Chevrolet. I got a decent trade in value and a decent price on a 2013 F1 More

by Jim
Recommend Dealer
Yes

Other Employees Tagged: Jason Cappert, Jose Castaneda

Apr 18, 2017

Ray Chevrolet responded

Thanks for the 5-star rating, Jim! It's wonderful to know that you had a great experience with Jose, and that he made sure you got a great deal on your new truck. We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet

April 10, 2017

Dealership Rating
Employee Rating

AWESOME !!! From the moment I walked through the door.....I felt like family.....and that says A LOT !! Being offered a beverage, and a wee munchy was very welcom More

by patricia barnard-stoller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Cappert, Terry Ragusa, Fabian Rebollar, All who were working the day of March 24th, 2017...EVERYONE was so pleasant to work with!!

Apr 12, 2017

Ray Chevrolet responded

Thanks Patricia! We're happy to hear that you had such a pleasant experience with us, and that everyone you worked with was able to make you feel so well accommodated. It's wonderful to know that Fabian was so helpful and attentive, and made sure that all of your needs and expectations were met. We appreciate your recommendation and hope to work with you again in the future. Regards, Ray Chevrolet

March 29, 2017

Dealership Rating
Employee Rating

Thanks, George! I recently purchased a 2017 Trax and it was a great experience. I went in knowing what I wanted and George Z. totally nailed it. He found a brand new More

by theinfamousmeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Francisco Aguirre, Jason Cappert, George Zakrzewski

Mar 31, 2017

Ray Chevrolet responded

Thanks Meg! It's wonderful to hear that you had a great experience with George, and that he was diligent and attentive throughout the process. We're glad he made sure all of your needs and expectations were met, and we hope you're enjoying your new Trax! Regards, Ray Chevrolet

March 17, 2017

Dealership Rating
Employee Rating

Always Service with a Smile :) Louis in service is Great!! We always bring our vehicles to Ray even when we live 48 miles away. They always take care of us the first time and go ou More

by elizab713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2017

Ray Chevrolet responded

Thanks elizab713! It's wonderful to hear that Louis has made your service experiences so pleasant, and that each visit is quick and hassle-free. We're glad we're able to make your drive out to our dealership worthwhile, and we appreciate your business! We look forward to working with you again in the future. Regards, Ray Chevrolet

March 13, 2017

Dealership Rating
Employee Rating

great service dept I have a 2013 Chevy Malibu and my check engine light came on. I brought it in on a recommendation from Sean Runions. They did great work, I got my che More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Runions

Mar 15, 2017

Ray Chevrolet responded

Thanks for the great feedback, Dave! We're happy to hear that you had a great experience with Sean, and that your car was quickly and efficiently taken care of. We appreciate your business and hope to work with you again in the future! Regards, Ray Chevrolet

February 22, 2017

Dealership Rating
Employee Rating

Excellent Service Always - Top Notch! Came in for scheduled oil change and I am always impressed with the excellent service Luis provides to ensure my vehicle is in top condition and worry More

by AngelBaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 28, 2017

Ray Chevrolet responded

Thanks AngelBaby! It's great to hear that Luis continues to take such great care of you and your car, and makes you feel confident in the work that is done on your vehicle. We appreciate your business and look forward to working with you again in the future. Regards, Ray Chevrolet

February 22, 2017

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Employee Rating

Service and a wonderful experience Came in for an oil change and asked if they could give me a quote on buffing a couple scratches. Louie not only took care of my cars needs but also he More

by Mooseman410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose service porter

Feb 28, 2017

Ray Chevrolet responded

Thanks Mooseman! We're pleased to hear that Luis and Jose were so helpful and accommodating, and made sure your vehicle was well taken care of. We're glad Luis was able to address the scratches, and that you got your car back in great shape! We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet

February 08, 2017

Dealership Rating
Employee Rating

Considering a dealership that wants to build relationships? Been buying cars at Ray for almost 20 years. It has always been a good experience all around. Sales Consultant Ed Dembski has been my guy for almost More

by JWierz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ed Dembski, John Lesniak , Francisco Aguirre, Tony Ruiz

Feb 14, 2017

Ray Chevrolet responded

It's great to hear from you, JWierz! We're so glad that you continue to have such excellent experiences with John and Ed, and that they always make sure that all of your needs and expectations are met. We appreciate your recommendation and look forward to working with you again in the future! Regards, Ray Chevrolet

February 06, 2017

Dealership Rating
Employee Rating

Great Heath was my service advisor. And he couldn't have been more friendly kind or helpful. As well as the rest of the staff.lm vary satisfied and happy wi More

by Chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Kyle Miller, Liz Frohling , Brian Abercrombie, Rob Chavez, Heath

Feb 08, 2017

Ray Chevrolet responded

Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service. Sincerely, Ray Chevrolet

Feb 12, 2017

Chevy responded

I also tried to wright in my first review but site would not accept. Is that the owner Mr. Ray scarpely is one of the kindest jenerous persons I know and deserves all the credit that can be give to a person. He is agreat leader and community member and cares about our community and people. Sincerely Mr. Ramberg

February 01, 2017

Dealership Rating
Employee Rating

Service/Sales I bought a vehicle and there was a vast amount of attention to detail and great staff. I will recommend this dealership to anyone I know More

by Gio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruperto Ayala , Chris Wasek

Feb 02, 2017

Ray Chevrolet responded

Thanks for the 5-star rating, Gio! We're pleased to hear that you had a great experience with Ruperto, Luis, and Chris, and that they made sure you were well accommodated from start to finish. We appreciate your recommendation and hope to work with you again in the future. Regards, Ray Chevrolet

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