Luis Rivera
Luis Rivera at Ray Chevrolet

Luis Rivera | Page 37

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

Contact Me
4.9
380 Reviews

Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.

Dealership Experience

10 yrs, 11 mos

Industry Experience

29 yrs, 8 mos

Specialties & Trainings

Se habla Español

4.9

380 Reviews

Write a Review

380 Reviews of Luis Rivera

January 31, 2017

Dealership Rating
Employee Rating

Without question, best place to buy a car From start to finish, the best car buying experience I've ever had. Not only did Luis H. Get me what I wanted, but he also made sure to explain to the More

by GetMiggyWitIt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Borke , Luis Herrera, Tony Ruiz

Feb 02, 2017

Ray Chevrolet responded

Thanks for the great feedback! We're happy to hear that you had such a pleasant experience with Luis, and that he was so helpful and accommodating from start to finish. It's wonderful to know that all of your questions and concerns were addressed, and that you felt so confident in your purchase! We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet

January 31, 2017

Dealership Rating
Employee Rating

Great place to buy a used vehicle. Thank you Brian Moran for helping me find the right vehicle for me. Your patience is greatly appreciate. You were very helpful and not to pushy . Than More

by Tmoreno1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Borke, Jessica Holland , Patrick Hoban, Brian Moran, Tony Ruiz

Feb 02, 2017

Ray Chevrolet responded

Thanks Tmoreno1! It's wonderful to hear that you were so well accommodated by Brian, and that he made sure you found the car that was right for you. We're glad all of your needs and expectations were met, and that you felt confident with the customer care that was extended to you. We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet

January 31, 2017

Dealership Rating
Employee Rating

New car purchase Visited ray Chevrolet for the first time and was surprised by thier service. I was helped by Arnold and he was very patient and not pushy at all, he m More

by Strawberrykiwi_102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arnold Hernandez

Feb 02, 2017

Ray Chevrolet responded

Thanks for the 5-star rating, Strawberrykiwi_102! We're happy to hear that your first experience with us was so pleasant, and that Arnold was helpful and accommodating from start to finish. We appreciate your business and hope you're enjoying your new car. Regards, Ray Chevrolet

January 24, 2017

Dealership Rating
Employee Rating

Exceptional This was our 5th car/truck that we have bought fromTony Jensen Tony along with all the good people at Ray Chevy make us keep coming back. More

by gnowak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland , Tony Jensen

Jan 25, 2017

Ray Chevrolet responded

Thanks gnowak! We're happy to hear that you have had another successful car buying experience with Tony, and that he continues to make sure you're well accommodated through each process. We appreciate your business and look forward to working with you again in the future. Regards, Ray Chevrolet

January 18, 2017

Dealership Rating
Employee Rating

Awsome Truck Went there with my girlfriend. I was looking for a truck and bumped into Sean Runions ,he helped me find the perfect truck, one that will work for my More

by haley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Runions

Jan 19, 2017

Ray Chevrolet responded

Thanks Haley! We're happy to hear that Sean was so helpful and attentive, and worked with you to find the truck that was perfect for you. It's wonderful to know that you were well accommodated, and we appreciate your recommendation! We hope to work with you again in the future. Regards, Ray Chevrolet

December 08, 2016

Dealership Rating
Employee Rating

You're the best! = ) Adam made things happen and genuinely acted like he cared and knew what I wanted and didn't and he helped me out so much, have bought two cars now fro More

by Bridget
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Walker

Dec 09, 2016

Ray Chevrolet responded

Thanks for the 5-star rating, Bridget! It's wonderful to know that you had a great experience with Adam, and that he made you feel well accommodated and at ease throughout the process. We appreciate your business and hope you're enjoying your new car! Regards, Ray Chevrolet

September 01, 2016

Dealership Rating
Employee Rating

Que amabilidad y servicios. Fue un placer conocer a Luis y tener la ayuda de el! Tiene mucha experiencia y su amabilidad es de lo mejor. Gracias Luis por todo su ayuda! More

by Ediaz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 01, 2016

Dealership Rating
Employee Rating

A simple phone call I called in to ask a couple of questions about my warranty on my vehicle. I own a 2012 Chevy cruze. Mr Louis answered my call. He sounded very enthusi More

by maribel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2016

Ray Chevrolet responded

Thanks for taking the time to share your feedback, Maribel! We're happy to hear that Luis was so helpful and attentive, and made you feel at ease during your service call. It's wonderful to know that he extended useful advice and information to you to help you feel confident about the services we offer. We look forward to working with you soon! Regards, Ray Chevrolet

September 01, 2016

Dealership Rating

Glad to be doing business with Ray Chevrolet I had great cservice! Luis was on the ball quick to attend me. Great customer service. Will be coming back to do more business with ray Chevrolet. More

by Spock84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2016

Ray Chevrolet responded

Thanks for the 5-star rating, Spock84! It's wonderful to know that Luis was so helpful and attentive, and made sure your car was quickly and efficiently taken care of. We appreciate your business and hope to work with you again in the future! Regards, Ray Chevrolet

August 24, 2016

Dealership Rating
Employee Rating

Service So far my experience has been wonderful. No matter what the problem or whatever questions I have or concerns, I call Louie. It's like magic, no worrie More

by Alyssa Lenzini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2016

Ray Chevrolet responded

Thanks Alyssa! We're so glad to hear that you have had such great experiences with Luis, and that he continues to make sure that you and your vehicle are well taken care of each time you bring it in. It's wonderful to know that he makes you feel confident in the work that is done on your car, and we appreciate your business! We look forward to working with you again in the future. Regards, Ray Chevrolet

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