Luis Rojas | Page 3

Professional and very pleasant to work with from beginning to end. Upfront with their pricing and transparent. Knowledgeable about the vehicle and showed all the functions. Immediately reached out a beginning to end. Upfront with their pricing and transparent. Knowledgeable about the vehicle and showed all the functions. Immediately reached out and responded with an appointment time. I highly recommend Gustavo he has gone above and beyond to make sure we got what we wanted. Royal Moore definitely the place to go!! More

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Trust, Friendly, Value, Adaptive, Accommodating, Affordable, Effective, Sympathetic, Quality, Good, Service, Above beyond Organized Family Affordable, Effective, Sympathetic, Quality, Good, Service, Above beyond Organized Family More

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I had very good service and communication from the sales and finance staff. Thank you. and finance staff. Thank you. More

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George is always polite and professional. He has always taken care of me and my families vehicles He has always taken care of me and my families vehicles More

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Another great experience at Royal Moore Toyota! Brandon was helpful and great to work with! He helped me find the car I did t even know I wanted!! Highly suggest Royal Moore Toyota and we will be b Brandon was helpful and great to work with! He helped me find the car I did t even know I wanted!! Highly suggest Royal Moore Toyota and we will be back for any future vehicle needs. More

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My experience w with Royal Moore Toyota was as great as my first experience six years ago. The process was smooth, no hassle or pressure whatsoever. Hence, I came home with a new Toyota Tacoma. The Sales my first experience six years ago. The process was smooth, no hassle or pressure whatsoever. Hence, I came home with a new Toyota Tacoma. The Sales Associate, Brandon English is/was superior! Brandon was patient, thorough in product knowledge and so helpful then and now. Really great experience. Thank You Brandon and Royal Moore! More

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Gustavo and Royal Moore Toyota made our experience very easy. We knew what vehicle we wanted and they helped us get it. Thanks! easy. We knew what vehicle we wanted and they helped us get it. Thanks! More

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Scott made the car buying process stress-free and smooth. I will use Royal Moore again! I will use Royal Moore again! More

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Had a stellar experience working with Brandon. Class act from top to bottom, we were in and out of there in record time. He got us the lowest rate through Toyota Motor Corp which beat all of our p Class act from top to bottom, we were in and out of there in record time. He got us the lowest rate through Toyota Motor Corp which beat all of our pre approvals including credit union by over a percent. Luis was great, no pressure and explaining everything in detail. We’ll definitely be buying our next vehicle at Royal Moore too. More

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I recently purchased a new RAV4 XLE Premium from Royal Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and incl Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and inclusions (electronics, power train, etc.). Costs that I believed were included came at a significant incremental cost. In sum, know exactly what you are buying into with Royal Moore or any other dealer. I also felt the financing discussions and digital signing of documents were rushed and I felt pressure to buying into the add ons. I was looking for the low pressure purchasing experience the reviews and the Costco Auto Program touted, but during negotiations, costs were explained through the lens of monthly payments and not true line item costs, which I found to be misleading. That said, I reached out to the Royal Moore team with my concerns and a Manager immediately called me back. We had a constructive conversation and I provided honest feedback of my purchase experience. Sadly, there was nothing they could do to change things, but I asked them to do better and provide a more fair, transparent and low pressure car buying experience for other customers that they deserve and that I wish I had. More

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