Luis Salcedo

First, I want to say that our initial impression was outstanding—everyone was very nice, helpful, and informative. However, we’ve experienced several issues since picking up our vehicle. Louis followed outstanding—everyone was very nice, helpful, and informative. However, we’ve experienced several issues since picking up our vehicle. Louis followed up the Monday after our purchase, and we asked about the second key fob and financing paperwork so we could confirm when our first payment is due. We were told this information would be provided on a USB drive, but we did not receive one. Louis said he would send both the USB and key fob. A week later, after not receiving any updates, we called to check on the status. At that time, we were informed that our financing had not been finalized and that additional items were needed, including two references and my most recent pay stub. We promptly emailed this information. Later that same day, Louis mentioned to my husband that he would need to order the key fob because it could not be located, which was surprising as we believed this had already been addressed. We also discovered that our insurance had not been contacted, and we were told not to worry because coverage was tied to the temporary tag. It has now been several more business days with no updates. At this point, it feels like once we drove off the lot, everything stalled. I’m struggling to understand how financing has not yet been finalized more than a week after the purchase. I understand everyone is busy, but clearer communication and follow-through would be greatly appreciated. Please contact me at your earliest convenience to provide an update. Thank you, Michelle Frock More

by mfrock68 Verified Customer Verified Customer

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Very easy and professional experience that made buying a car not a horrible experience, would go back for sure car not a horrible experience, would go back for sure More

by jleona42 Verified Customer Verified Customer

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Very freindly,knowledgeable and professional No pressure A very nice experience Would definitely buy again and recommend their dealership pressure A very nice experience Would definitely buy again and recommend their dealership More

by esliberty1301 Verified Customer Verified Customer

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We had a great experience buying our new vehicle. I highly recommend working with Rajesh, Wahab, and Luis. I would definitely purchase another vehicle from this dealership. I highly recommend working with Rajesh, Wahab, and Luis. I would definitely purchase another vehicle from this dealership. More

by michael.casadei Verified Customer Verified Customer

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Roy did a super job and just got me his best number right away. It was a 4 hour drive to get down to see the vehicle and didn't want to go around and round. away. It was a 4 hour drive to get down to see the vehicle and didn't want to go around and round. More

by clint.stout Verified Customer Verified Customer

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Kevin and Dom were awesome! Kevin was so patient and willing to show us multiple cars and help us find the perfect fit/price for us. Kevin was also incredibly personable and fri Kevin was so patient and willing to show us multiple cars and help us find the perfect fit/price for us. Kevin was also incredibly personable and friendly. Thanks again!! We love our new car so much. More

by bibb.sarah Verified Customer Verified Customer

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Shaz greeted me shortly after entering the dealership and provided me the exact car I was interested in to take for a test drive. He answered all my questions and made my new car leasing experience painless provided me the exact car I was interested in to take for a test drive. He answered all my questions and made my new car leasing experience painless. They were very busy with it being the last day of the year but always took the time to check in with me and assured me they would finalize the deal as soon as they could. Everyone was extremely nice and helpful. More

by maryjobarnhart Verified Customer Verified Customer

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I worked with Kevin C. And he was very helpful in the car buying process. The whole experience went smoothly. . And he was very helpful in the car buying process. The whole experience went smoothly. . More

by barbloliphant Verified Customer Verified Customer

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Luis Reyes is personable and an easy person to buy a car from! He’s authentic and seems to share your wish to find the right car for you at your right price. Dom Young, finance and insurance manager, i from! He’s authentic and seems to share your wish to find the right car for you at your right price. Dom Young, finance and insurance manager, is friendly and forthright in getting and giving information around financing your purchase. He’s experienced and knowledgable about the financing process and open to your questions along the way. More

by bossiegee7 Verified Customer Verified Customer

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Everyone was great. Especially, my salesman Rajesh Unnithan. I will follow him wherever he works. This is my second time buying a car with Raj. Especially, my salesman Rajesh Unnithan. I will follow him wherever he works. This is my second time buying a car with Raj. More

by Mofu1860 Verified Customer Verified Customer

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