Luis Sanchez | Page 2

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for recognizing our team’s professionalism and efficiency. We’re pleased you were happy with the service and look forward to serving you again.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to hear our team was welcoming and professional. Luis is glad he could provide clear updates and recommendations for your Ram 1500. Thank you for choosing us for your service needs.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Tim, thank you for taking the time to share your feedback. We're sorry to hear that you left with a negative impression of your visit. After reviewing your repair order, we stand behind the recommendations provided by our service team. During your visit, our technician completed a digital vehicle inspection, including a video documenting the condition of your vehicle. The video clearly shows the wear present on the front brake rotors, which is why front brake service was recommended. While your concern was a squeak from the rear of the vehicle, it is not uncommon for an inspection to identify additional maintenance or safety-related items that also require attention. We understand you chose to have the rear brakes serviced elsewhere, and we're glad your immediate concern was resolved. However, the recommendation for the front brakes was based on the documented condition of those components at the time of our inspection, not on the source of the squeak. We appreciate your feedback and would welcome the opportunity to discuss our findings with you if you have any questions about the inspection or the recommendations we provided.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for highlighting the efforts of our service advisor and mechanic. It’s great to know the work on your Ram was completed correctly and right on schedule.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to hear that Miguel and Luis provided amazing service on your Jeep Grand Cherokee. We’re grateful for your continued trust and glad our team made every visit positive. We look forward to assisting you again.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Tyrone, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We’re glad we could fulfill your requests and that our recommendations helped improve your Dodge Journey’s performance. Luis appreciates your feedback.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for sharing your experience with your Ram ProMaster 1500 service. We’re glad the complimentary oil change, Lyft ride, and rental car made your visit convenient. Luis and our team look forward to your next appointment.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you so much, Drew, for your kind words, and for taking the time to leave us this wonderful feedback!