Luis Serrano
Luis Serrano at Spitzer Kia Cleveland

Luis Serrano

Sales Consultant

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

5.0
12 Reviews
5.0

12 Reviews

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12 Reviews of Luis Serrano

June 17, 2026

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Employee Rating

Quick and easy process, the team seemed informative and happy to answer any questions we had. More

by JChambers
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Zabell, Nicholas Masa

Jun 17, 2026

Spitzer Kia Cleveland responded

Thank you for sharing your feedback. It’s great to hear the process was quick and that our team was informative and eager to help. Enjoy your new Kia, and don’t hesitate to reach out with any questions.

May 18, 2026

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This the best car buying experience I’ve ever had. Everything moved along fairly quickly. All the salespeople were really nice. I will definitely refers others to Spitzer Kia. More

by MELHART0812
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Mansour, Stephen Donat

May 18, 2026

Spitzer Kia Cleveland responded

It’s fantastic to hear your new Kia Seltos purchase went so smoothly and that our team was friendly and efficient. Thank you for recommending us to others.

May 06, 2026

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Everyone at the dealership went out of their way to make sure we left with the perfect vehicle. They've assisted us twice now and have been nothing short of excellent. More

by danhoffmann88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hazim Ideis, Anthony Heller

May 06, 2026

Spitzer Kia Cleveland responded

Thank you for choosing us again for your used Kia Sportage. We’re pleased our staff ensured you drove away with the perfect vehicle. Don’t hesitate to reach out when you need assistance in the future.

April 08, 2026

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So very helpful and genuinely take their time to make sure your aware of everything and it doesn’t feel like they are just money grabbing!! More

by oliviaanne1253
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Apr 08, 2026

Spitzer Kia Cleveland responded

We’re thrilled our team took the time to walk you through every detail and deliver a transparent, pressure-free Kia experience. Please reach out anytime we can help again!

February 28, 2026

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I had a wonderful experience at Spitzer Kia! I came in to the dealership reluctantly, nervous about dealing with car salesman and the entire process, as well as being in a mood due to outside ci More

by csbellamy1996
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Mansour, Larry Saydeh

Feb 28, 2026

Spitzer Kia Cleveland responded

Congratulations on your new Kia Seltos and thank you for sharing your experience. We’re pleased Luis and Larry listened to your needs and explained financing and leasing clearly. It’s wonderful our team could put you at ease and even keep your little one entertained.

December 08, 2025

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What a fantastic buying experience from start to finish! I was greeted buy salesman Luis Luna when first entering the dealership. We got right down to business. I told Luis what I was looking for, went on a More

by roymcarroll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 08, 2025

Spitzer Kia Cleveland responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Spitzer Kia Cleveland are glad to have you as a customer.

November 24, 2025

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Employee Rating

Luis was easy to work with and finance made getting the deal done easy, highly recommend More

by bakerdevyn12
Recommend Dealer
Yes

Other Employees Tagged: Erica Markiewicz

Nov 24, 2025

Spitzer Kia Cleveland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 01, 2025

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Employee Rating

I had a great experience overall, Im very glad that i chose this place after searching More

by Shirley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 24, 2024

Dealership Rating
Employee Rating

My husband and I came in wanting to get the new EV9 and Louis and Christian were so amazing and helpful, they were extremely patient and stayed after hours to make sure we were happy and could leave with t More

by Tabatha5533
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Negron

Mar 25, 2024

Spitzer Kia Cleveland responded

Congratulations on your new purchase! Luis and Christian greatly appreciates the opportunity to work with you! They will be honored to have earned your kind recommendation. Thank you so much for your positive review!

January 12, 2024

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Employee Rating

They were straight forward. Made the process super simple and super fast! Always kept me updated. Explained everything and more. More

by a09armymom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mate Tamas , Vincent Viscusi

Jan 12, 2024

Spitzer Kia Cleveland responded

Thank you for taking the time to share this positive review! We are happy to hear that our team took great care of you and provided you with the quality experience that you so much deserve. We look forward to working with you again the next time you are in need of automotive service!

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