Luis Tinoco | Page 11

I have never been treated as well at any car dealership (and there have been many over the years) as I have been at VW Downtown Chicago by Luis Tinoco. He has been extraordinarily kind and generous, especi (and there have been many over the years) as I have been at VW Downtown Chicago by Luis Tinoco. He has been extraordinarily kind and generous, especially this summer when I needed an urgent repair just as I was about to leave town for several weeks. I was prepared to sell the car because I saw no alternative but Luis arranged for the work to be done and the car stored until my return. Everyone to whom I have told this story has been as deeply impressed as I was. I will always be grateful and will remain a loyal customer as long as I have a VW and live in Chicago. Many thanks, many times over! More

by GMCKEEN Verified Customer Verified Customer

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Excellent Service! Customer focused. Maintenance and service for my vehicle was well explained. Will recommend Customer focused. Maintenance and service for my vehicle was well explained. Will recommend More

by camille_shaw Verified Customer Verified Customer

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Luis Tinoco is absolutely the best I’ve been taking my truck to this dealership for service more then 8 years and always choose Luis because he always answered my questions and concerns that I might have truck to this dealership for service more then 8 years and always choose Luis because he always answered my questions and concerns that I might have I’m very happy with the attention and help that received every time I come here. He’s professionalism is outstanding⭐️⭐️⭐️⭐️⭐️ Thank you Luis😊 More

by AARONMANTECA1 Verified Customer Verified Customer

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Went in for an oil change, stayed 5 hours and left with missing tire valve missing tire valve More

by shantillrush Verified Customer Verified Customer

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Not happy with the service. Spent a lot of money at Volkswagen. not treat it like a family. Spent a lot of money at Volkswagen. not treat it like a family. More

by AZolicoffer Verified Customer Verified Customer

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Its always a pleasure coming to this dealership. They're always friendly and fast on service! They're always friendly and fast on service! More

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Fred was so easy to work with. He accommodated all my needs. The facility was clean, and the coffee was decent! He accommodated all my needs. The facility was clean, and the coffee was decent! More

by laurengiampa Verified Customer Verified Customer

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I was told I needed a new wheel bearing on a 2023 atlas with only 19k miles. Took it to two other shops and they found nothing wrong with the wheel bearing. Dealerships pray on the trust of women and it’s with only 19k miles. Took it to two other shops and they found nothing wrong with the wheel bearing. Dealerships pray on the trust of women and it’s sickening More

by mcgaughyrachel Verified Customer Verified Customer

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Fred has done a great job stepping in as service manager. I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot farther away, but service like theirs, including Mike B the shop foreman, makes me feel confident in the choice to make the journey. Good stuff all around including the team at the desk, the porters, and the work done - Thank you guys! More

by ANIBINANI@HOTMAIL.COM Verified Customer Verified Customer

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The renovation turned out wonderful and the space is comfortable for someone like myself when I need to linger for a bit while I wait for my car to get serviced. In addition, the separation from Honda comfortable for someone like myself when I need to linger for a bit while I wait for my car to get serviced. In addition, the separation from Honda for service is a nice touch. More

by ANNAK1234 Verified Customer Verified Customer

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