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Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 10

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

December 17, 2024

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Employee Rating

Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail More

by JRSNOW818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado , Christy Croft

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Dec 17, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 14, 2024

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Employee Rating

When I got to the shop there were many customers and I was only there to replace a tire. Even while swamped with customers, Luis made sure to help me as much as he could. He was efficient and supportive. More

by Hugo Gaytan
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 15, 2024

Volkswagen of Downtown Chicago responded

Thank yo, Hugo, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and our team, and we look forward to working with you again.

December 13, 2024

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Employee Rating

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Mike Szafraniec, Kelia House , Alonzo Bass, Grant Bode, Larry Cohen, Christy Croft

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Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 11, 2024

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Regular scheduled service visit was smooth and the team was communicative with status of work. More

by KLBOCSON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2024

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

November 28, 2024

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It’s very nice very very modern looking and it’s comfortable to be there. The service people taken interest in what your problem is and the reason that you’re there and they do a good job of accompl More

by bflapan
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2024

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 16, 2024

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Customer service was on point , and service was quick and Luis was very attentive very much appreciated More

by JORGYRODRIGUEZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 13, 2024

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Avery was an amazing sales consultant, before and after the sale. Luis in service was great as well. Highly recommend! More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec, Kelia House , Baha Yer

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Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Avery and Luis were able to help, and we hope to see you again!

November 10, 2024

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Employee Rating

Great customer service, great communication regarding the service process and the pickup / exit process was super smooth. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 09, 2024

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Employee Rating

Terrible, unprofessional , scam , i will never use them again..i will avoid them like a plaque More

by Mohamed Elhelw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kelia House , Alonzo Bass, Fred Borek, Willie Ware

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Nov 09, 2024

Volkswagen of Downtown Chicago responded

Dear Mohammed Elhelw, our records show that you have not been here since July and this is the 3rd 1 star review we have received from you. We are happy to help you with any of your concerns. Was this a new issue that we can assist with or is this the same concern we worked on last time? Please let us know so we can help and what we can do to try and make this right. you can reach us privately via a call or text at 888-335-3496 and I can promise we will do what we can to make this right. Thank you

Nov 15, 2024

Mohamed Elhelw responded

Earlier, I attempted to resolve this issue directly with your team, and you assured me that your service manager would follow up to address the matter. However, despite this promise, no one ever reached out, which makes it clear that resolving customer concerns is not a priority for you. I also sought mediation through the BBB, but your response was dismissive and showed no genuine interest in resolving the matter. As a former customer, I believe it’s important to share my experience to inform potential customers. They should be aware that you may attempt to impose unnecessary charges that other dealers do not, and they should insist on obtaining clear, upfront pricing for parts and services before proceeding with any business with you,They should also be aware that if you fail to deliver the job on time, you may place the blame on them. Furthermore, if a loaner car is offered, you may attempt to charge them for it, adding further frustration to an already unsatisfactory experience.

November 06, 2024

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Employee Rating

Fast and efficient service. Luis gave updates in a timely manner and was very helpful. More

by LAILEA78
Recommend Dealer
Yes
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Nov 07, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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