Luis Tinoco | Page 12

Excellent service for my van. I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the roa I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the road!!! More

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Luis did not return my calls nor confirm the vehicle was ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided w ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided with any paperwork on the warranty repairs that were completed nor any work that they completed. I have reached out to Luis several times since picking up the car and he has not returned my calls or answered my voicemails. When I picked up the car, my white interior had grease stains all over the seat, door, center console, windshield, and steering wheel. To date, I have no idea what they did and whether they are still working on getting the backordered parts. Awful experience. More

by User Verified Customer Verified Customer

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My recent service experience was perfect. I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They co I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They completed everything and went over what was completed. Smooth experience and no hassle. More

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Great workers, great service great patience a very nice waiting area with free coffee and comfortable waiting area with free coffee and comfortable More

by SCOTT Verified Customer Verified Customer

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Convenient location downtown, staff are helpful and friendly, they made a disappointing offer on the sale of my car but made it competitive when pressed. friendly, they made a disappointing offer on the sale of my car but made it competitive when pressed. More

by brune Verified Customer Verified Customer

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Excellent service and beautiful facility. ...they have a premium shop and it shows that they care about the clients ...they have a premium shop and it shows that they care about the clients More

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I was given an estimate to fix my car (shuddering a bit when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I pai when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I paid 10k for. I took it to a transmission specialist and he said nothing was wrong with the transmission and the car was desperately low on oil. I will never take my car to these wankers again. More

by malina_sc Verified Customer Verified Customer

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Was unhappy that fault recurred in my car. The dealer took care of the issue and ultimately handles the manufacturer issue well. The dealer took care of the issue and ultimately handles the manufacturer issue well. More

by ALI.ZAIDI Verified Customer Verified Customer

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Once again, great service in a timely fashion. I've serviced several cars at this loaction over the past few years and each time I receive great service. Luis in particular was extremely helpful I've serviced several cars at this loaction over the past few years and each time I receive great service. Luis in particular was extremely helpful in keeping me up to date as to where the service department was in the process. Keep up the great work. More

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VW Chicago provided me with Quick service, they were timely, and listened to my concerns about my car. timely, and listened to my concerns about my car. More

by CARABAHNIUK Verified Customer Verified Customer

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