Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 21

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

May 03, 2022

Dealership Rating
Employee Rating

I call in to get my remote started fix and it’s going to be almost a month that they haven’t call me back More

by YANKEE2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 07, 2022

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to Bill Dolan at 312-628-4848. Thank you! .

May 03, 2022

Dealership Rating
Employee Rating

So far the service department goes out of their way to help and take care of their customers. They go out of their way to answer customers questions comments. More

by annette.brown1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 04, 2022

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 25, 2022

Dealership Rating
Employee Rating

Luis was my service advisor and was very helpful. Upfront pricing with no issues. Thank you to everyone who helped me on this one. More

by LUKE29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2022

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and our team, and we look forward to working with you again.

April 20, 2022

Dealership Rating
Employee Rating

Always impressed by the level of service - great communicators. And when they don't know answers, they'll ask the service technicians. Not a fan of how long it takes to drop off and pick up cars, b More

by CHAD.NORWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 21, 2022

Volkswagen of Downtown Chicago responded

Chad, We appreciate your business and our team looks forward to serving you again soon!

April 19, 2022

Dealership Rating
Employee Rating

This is a great dealership with an excellent service center. Everything was explained and service was done promptly. More

by NEIL.J.JIMENEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2022

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Neil, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

March 31, 2022

Dealership Rating
Employee Rating

The agent that took care of my car was very friendly and helpful. The service was good and the price was okay too. I've been there two times already and I will be coming back. More

by martyna.drozdz01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2022

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 23, 2022

Dealership Rating
Employee Rating

Great service, no hassle, and great sales people on sight! Matt and Fernando were great and super transparent when negotiating. Will 100% return and recommend others. More

by LDROSAL78
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Castaneda, Matt Kutyna, Mark Newton

Mar 23, 2022

Volkswagen of Downtown Chicago responded

Thank you! Matt and Fernando appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

March 21, 2022

Dealership Rating
Employee Rating

Excellent service. Adam and Val were very accommodating and found all my issues with my Atlas. More

by Bob W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Khamsot, Val

Mar 22, 2022

Volkswagen of Downtown Chicago responded

It's great to hear that Adam and Val were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Bob, for choosing Volkswagen of Downtown Chicago!

March 21, 2022

Dealership Rating
Employee Rating

I have been to this dealer multiple times for service and every time it has been an excellent experience. More

by msantana311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 22, 2022

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 11, 2022

Dealership Rating
Employee Rating

The online tool was simple to schedule an appointment and they completed service within the estimated time frame. I would recommend this dealership for any service needed for your vehicle. More

by BFALZETTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza

Mar 14, 2022

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

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