Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 24

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

October 18, 2021

Dealership Rating
Employee Rating

My service advisor, Luis was great. Easy to work with, great explanations, and super patient. If you live or work downtown this is the place to go! More

by LEWIS2827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2021

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Luis delivered such a great experience!

October 14, 2021

Dealership Rating
Employee Rating

Always great service over the phone and in person. Comfortable to say my car is always in good hands. More

by TAYLORGIRALDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2021

Volkswagen of Downtown Chicago responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

October 06, 2021

Dealership Rating
Employee Rating

Luis is a great service person. I appreciate his patience and the clarity with which he explained my service. He went above and beyond and took responsibility to make sure my vehicle was in great order. More

by EMILY.DOVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2021

Volkswagen of Downtown Chicago responded

We are very happy to hear that Luis provided you with such a positive experience! We sincerely value your business, Emily, and look forward to your next visit.

October 06, 2021

Dealership Rating
Employee Rating

Joanna she amazing Person and she help me thank you for everything. And she Very respectful More

by muhammad.tanbour
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Oct 06, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for Joanna and our team, and for taking the time to leave us this wonderful feedback!

September 29, 2021

Dealership Rating
Employee Rating

The service was excellent and prompt. I didn't encounter any problems with this dealership. More

by GERONIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2021

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us a five-star review. We sincerely value your business.

September 27, 2021

Dealership Rating
Employee Rating

Very friendly and met all of our needs. Highly recommend!! They were able to service our vehicle and get us the best deal for our car needs. Very professional! More

by MORENOVB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2021

Volkswagen of Downtown Chicago responded

We appreciate your business! Our team looks forward to serving you again soon. Thank you for taking the time to leave us a five-star rating!

September 20, 2021

Dealership Rating
Employee Rating

I am STILL Waiting for repir my car an waiting and waiting and my car is no good More

by mayte469
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 07, 2021

Volkswagen of Downtown Chicago responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 16, 2021

Dealership Rating
Employee Rating

Miguel had worked it all out for me and make sure I got a loaner. More

by Meech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Meza

Sep 16, 2021

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad Miguel and our team were able to help, and we hope to see you again!

September 15, 2021

Dealership Rating
Employee Rating

Miguel at service was great and very helpful. I only bring my VW PASSAT to VW of Downtown Chicago because of Miguel. I by pass 3 other VW dealerships because I’m tired of there BS Lies. More

by BEAR1509996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Mike Szafraniec , Bill Dolan, Adam Khamsot, Miguel Meza

Sep 15, 2021

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. Miguel and strive to make sure that all of our customers leave happy, and it's great to hear about your service experience here at Volkswagen of Downtown Chicago.

September 13, 2021

Dealership Rating
Employee Rating

Luis is an excellent service manager. He took care of everything as far as I know, quickly and competently. And the entire service-manager staff is great -- they work well together. More

by SRWCHICAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec , Adam Khamsot

Sep 13, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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