Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 27

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

July 06, 2021

Dealership Rating
Employee Rating

Great service team, great service! Luis took care of all the questions we had coming in and the car came back looking and driving great (always love the exterior wash!). More

by JennyVWdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Jul 06, 2021

Volkswagen of Downtown Chicago responded

Thank you, Jenny, for the kind words for Luis and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 06, 2021

Dealership Rating
Employee Rating

Luis Tinoco was professional and kept me informed. My car was repaired the same day and I received a ride home and returned by Lyft. More

by WINDYINCHICAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2021

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

July 03, 2021

Dealership Rating
Employee Rating

Great experience. My car trouble was diagnosed quickly and completed on time. Was kept in the loop regarding the delay and was not kept waiting too long. More

by Ranjana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 04, 2021

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 30, 2021

Dealership Rating
Employee Rating

Great service ! Joanna was very informative & I appreciate all her help More

by ashleyloosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joanna Davila, Mark Newton

Jun 30, 2021

Volkswagen of Downtown Chicago responded

Ashley, thank you for taking the time to share your thoughts on working with Joanna. We're glad to hear she delivered such a great experience!

June 22, 2021

Dealership Rating
Employee Rating

First and foremost the employees are always very welcoming. Gave me reassurance my car and I would be taken care of. More

by Brittiny Giraldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2021

Volkswagen of Downtown Chicago responded

Thank you for taking the time, Brittiny, to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 11, 2021

Dealership Rating
Employee Rating

Customer service in the service department is top-notch and I really appreciated the Lyft rides to and from my office to the dealership. Thanks! More

by DLOPEZ16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2021

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your great feedback with us. We appreciate your business and our team looks forward to serving you again soon!

June 02, 2021

Dealership Rating
Employee Rating

Grateful to be able to have my car serviced with short notice before a holiday weekend. I called to make an appointment, and although they were booked, they offered walk in service between 9 am to 11am. More

by BEATRICE.GHISLANDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Meza, Gerardo Negrete

Jun 02, 2021

Volkswagen of Downtown Chicago responded

Beatrice, Thank you for your very kind review. Miguel, Gerardo, and Luis strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 31, 2021

Dealership Rating
Employee Rating

Very helpful with payment options and responsive there was no waiting time and everything was fast. I was back driving my car in no time More

by KEVINSTORII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Volkswagen of Downtown Chicago responded

Thanks for your review, Kevin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago!

May 20, 2021

Dealership Rating
Employee Rating

Good service. Nice and helpful and a good location. Luis was nice and professional. Good services and will definitely come back to this location. N More

by Alejandro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 21, 2021

Volkswagen of Downtown Chicago responded

Thank you, Alejandro, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 05, 2021

Dealership Rating
Employee Rating

The service advisor was very accommodating and made the whole experience comforting. I left my credit card at home and Luis Tinoco arranged for a Lyft service to take me back home! Even though I wasn't p More

by JBALOGNIE0
Recommend Dealer
Yes
May 05, 2021

Volkswagen of Downtown Chicago responded

Thank you for sharing your thoughts about your experience with Volkswagen of Downtown Chicago, it's great to hear that Luis was so helpful to you! We appreciate your business and hope to see you again soon.

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