Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 28

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

May 04, 2021

Dealership Rating
Employee Rating

Had a rocky experience the last time i went, Luis went above and beyond to correct the situation, even coming to pick up and deliver the vehicle to make things easier on me. Thanks so much for this. More

by JIMMYJOSEPH96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 04, 2021

Volkswagen of Downtown Chicago responded

Thank you for your business and this five-star review., Jimmy. We're happy to hear that Luis was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

May 03, 2021

Dealership Rating
Employee Rating

Experience was nice but my car was in worse shape the next day even though they told me everything was fixed I’m livid now set my work flow back More

by THOPKINS882
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 20, 2021

Volkswagen of Downtown Chicago responded

Hello, Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly.

May 03, 2021

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Employee Rating

The service consultant was top notch. He was very thorough in his explanation of the services and helped me use an extended warranty to cover the cost. Was a pleasure to work with! More

by JSCHONAUER89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 03, 2021

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

April 30, 2021

Dealership Rating
Employee Rating

The guys at 1111 N Clark are fantastic. The manager of service is a super guy. The all fall in directly behind as being stand up guys as well. The whole place is great. I’d buy a VW because the way they More

by CJBARD75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

May 01, 2021

Volkswagen of Downtown Chicago responded

We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 27, 2021

Dealership Rating
Employee Rating

First time servicing my car I bought six months ago, they were fast, efficient and extremely helpful. Took care of me like I was part of the family. Luis was very easy to work with and very knowledgeable. Wi More

by DAJOHNSON95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 27, 2021

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Luis and our team. We're glad to hear we delivered such a great experience!

April 27, 2021

Dealership Rating
Employee Rating

Luis Tinoco was extremely helpful, pleasant and very professional. He understood our need to be sure car was safe. Excellent, timely service. Great employee. Thanks! More

by KAFYFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 27, 2021

Volkswagen of Downtown Chicago responded

It's great to hear that Luis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

April 22, 2021

Dealership Rating
Employee Rating

Luis was nice and friendly.Checked the car in fast.He Luis was nice and friendly. Checked the car in fast. He gave a quick and precise overview of the service and time to repair vehicle. More

by BSMALLENTERPRISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2021

Volkswagen of Downtown Chicago responded

Thank you for sharing your thoughts about your experience with Luis here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

April 21, 2021

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Employee Rating

Great experience, they got me in quickly, fixed the problem, cleaned the car and worked with me on the price. Provided me a lyft to get home and back to the shop. Thanks Luis! More

by FSZETO13@HOTMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 21, 2021

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Luis and our team, and don't hesitate to let us know if we can be of further assistance.

April 19, 2021

Dealership Rating
Employee Rating

5 stars for the advisor Luis and tech.They did 5 stars for the advisor Luis and tech. They did everything they had to do to help me out on Saturday 17 in the morning. Because of this pretty nice s More

by candiaoscar445
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2021

Volkswagen of Downtown Chicago responded

Thank you, Oscar, for taking the time to leave us this five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

April 19, 2021

Dealership Rating
Employee Rating

Awesome place, awesome people. I would definitely recommend this place. Louis is so professional. Car runs like a new now. I couldn’t be happier More

by SLAVKOVICDEJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2021

Volkswagen of Downtown Chicago responded

We are very happy to hear Luis provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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