Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 26

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

July 28, 2021

Dealership Rating
Employee Rating

Luis took the time to work with my extended warranty insurance to help repair multiple issues. Your techs uncovered issues that could have been hazardous with being addressed. Luis’ customer service is More

by MHAHNWADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Luis to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

July 27, 2021

Dealership Rating
Employee Rating

Great experience, Luis was easy to work with and communications were clear. I’m always pleased with the service and the service team. Thank you. More

by courtneyannthompson67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2021

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis and the team have met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

July 26, 2021

Dealership Rating
Employee Rating

Service was absolutely great, I was kept informed and was given detailed information while car was being serviced. Luis Tinoco was great to work with. More

by 623yaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for Luis and the team, and for taking the time to leave us this wonderful feedback!

July 23, 2021

Dealership Rating
Employee Rating

Effortless drop off. Car ready on time. No unexpected expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. More

by MARKHDAVIS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Khamsot

Jul 23, 2021

Volkswagen of Downtown Chicago responded

Thank you, Mark, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 22, 2021

Dealership Rating
Employee Rating

Wonderful experience and lovely staff! They explained everything thoroughly and answered all my questions. Very smooth process and I would recommend them to everyone I know. More

by ALLISONGRONKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Jul 22, 2021

Volkswagen of Downtown Chicago responded

Allison, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

July 15, 2021

Dealership Rating
Employee Rating

Went in for my ID.4 checkup. Bill and Luis were friendly, addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely ma More

by Lizy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Dolan

Jul 15, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're thrilled that you found your experience with both Bill and Luis to be a positive one. Please let us know if we can be of any further assistance. We're always happy to help.

July 15, 2021

Dealership Rating
Employee Rating

I always receive great service here. The entire team is courteous and kind!! I value their honest opinions and personalized service. Highly recommend! Thank you! More

by CARLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2021

Volkswagen of Downtown Chicago responded

Carly, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 10, 2021

Dealership Rating
Employee Rating

Excellent service, very thorough. My vehicle drives smoothly. I am thankful for the service techs who worked on my vehicle. They are the best. Thank you. More

by KARENEBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Jul 10, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, Karen, and for taking the time to leave us this wonderful feedback!

July 10, 2021

Dealership Rating
Employee Rating

Great customer service, they kept me up to date with what was going on with my car. Even did a ride along to solve the problem. More

by VERSHAWN28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado

Jul 10, 2021

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on your recent service visit. We're glad to hear that our team was so helpful to you!

July 07, 2021

Dealership Rating
Employee Rating

Everyone was very friendly and helpful. I will definitely go back there again when I need my car looked at again. Thank you very much. More

by YCARRANCO23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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