Luis Tinoco | Page 29

This VW dealership goes above and beyond when it comes to their clients!!! My Jetta has a leaky tire, I’ve brought it in and they topped it off no problem or questions asked every time. Over the winter, I ne their clients!!! My Jetta has a leaky tire, I’ve brought it in and they topped it off no problem or questions asked every time. Over the winter, I needed to refill my windshield fluid, once I opened the hood it wouldn’t lock closed. I brought the car in and they oiled it up for me and taught me how to do it myself so it doesn’t happen again! They didn’t make me feel like a dumb girl who doesn’t know what she’s doing, they took the time to show me properly and I was in and out in under 10 mins. I recently needed my headlights replaced, I brought in my Jetta and they replaced and cleaned both headlights under an hour on a busy day even though I did not have an appointment. The guys who work in service are so amazing. My experience each time has made me want to buy another VW car once the time comes just because these guys are so great. Love it here! More

by BRIDGET Verified Customer Verified Customer

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VW staff were quick to call back when I needed an appointment, got us booked in for first thing the next morning and were helpful, friendly and fast. appointment, got us booked in for first thing the next morning and were helpful, friendly and fast. More

by 2000ostlers Verified Customer Verified Customer

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I love coming here . All the representatives so respectful and makes me feel like I’m at home . Everybody so nice and helpful always when I come respectful and makes me feel like I’m at home . Everybody so nice and helpful always when I come More

by dmoney247 Verified Customer Verified Customer

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Excellent Customer Service. Luis Tinoco was absolutely Excellent Customer Service. Luis Tinoco was absolutely Outstanding! He kept me informed daily and was more informative than Allstate was. I'll defin Excellent Customer Service. Luis Tinoco was absolutely Outstanding! He kept me informed daily and was more informative than Allstate was. I'll definitely return for service. Thanks VW More

by Bo Baxter Verified Customer Verified Customer

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For me it’s was a bad experience I took my vehicle there for check engine light got my car back light cam bac on😞 for check engine light got my car back light cam bac on😞 More

by DARRYLWARD13 Verified Customer Verified Customer

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My service advisor, Adam, was great! He communicated clearly to me what needed to be done, the estimated cost, and approximate time the work would be finished. My car was waiting for me, shiny and clean clearly to me what needed to be done, the estimated cost, and approximate time the work would be finished. My car was waiting for me, shiny and clean, with all repairs complete and ready to go. More

by JENNIFERVINCENT2014 Verified Customer Verified Customer

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Mike is an expert in his industry, and has a warming personality I seldom experience anymore. I would definitely recommend VW of Downtown Chicago and have them ask for Mike. personality I seldom experience anymore. I would definitely recommend VW of Downtown Chicago and have them ask for Mike. More

by McLogan Verified Customer Verified Customer

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I brought my car in twice for the same issue, was told to bring it back and let them know it was the same issue. I highlighted that over the phone while making the reservation, told the gentleman who took th bring it back and let them know it was the same issue. I highlighted that over the phone while making the reservation, told the gentleman who took the vehicle that i had been through this before. They told me they weren’t able to recreate the issue, and it happened again on my way home. So nothing was fixed. I also noticed that my phone cord was taken out of the vehicle. I called to ask if it was accidentally left out of the vehicle and was told that i could call and ask the lost and found... i didn’t lose it, it was taken. All in all, pretty frustrated with my eexperience this time around. I will say that i generally have a fantastic experience here, so I think this may just be situational. More

by JIMMYJOSEPH96 Verified Customer Verified Customer

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great job. since the fault on my electrical sockets was just a fuse, I was a little flustered that they charged me $190 for that, but what are you gonna do... just a fuse, I was a little flustered that they charged me $190 for that, but what are you gonna do... More

by rheudabaga Verified Customer Verified Customer

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All great workers everyone seem to love their job and know how to do it well everyone was well experienced and knowledgeable great service great people all around I give it five stars know how to do it well everyone was well experienced and knowledgeable great service great people all around I give it five stars More

by SABIAN227 Verified Customer Verified Customer

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