Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 30

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

March 17, 2021

Dealership Rating
Employee Rating

Phenomenal customer service and support! I will be returning for more work if needed in the near future for sure. Luis and team did a great job! More

by mvbodman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 17, 2021

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Luis and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 17, 2021

Dealership Rating
Employee Rating

Very pleased with all the service staff. I have worked with primarily Luis, but Adam and Miguel have also been helpful They have all given me great service. More

by SAMEVANS740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Dolan, Adam Khamsot, Miguel Meza

Mar 17, 2021

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business, Adam and Miguel look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

March 17, 2021

Dealership Rating
Employee Rating

Despite the flaws in the car that made it impossible for them to complete their job of attaching the two hitch (2021 model error), the service was great and they were very fast and nice about it all. More

by vincent.j.velasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Mike Szafraniec , Bill Dolan, Adam Khamsot, Rich Marsili, Miguel Meza, Gerardo Negrete, Tracy Wilson

Mar 17, 2021

Volkswagen of Downtown Chicago responded

Vincent, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 05, 2021

Dealership Rating
Employee Rating

The service center kept me informed regarding the status of my vehicle. The service for my vehicle was done in a timely matter. Excellent work! More

by OWEGO3CHICAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 05, 2021

Volkswagen of Downtown Chicago responded

Thank you for your kind words for our service department. We appreciate your business and our team looks forward to serving you again soon!

February 22, 2021

Dealership Rating
Employee Rating

Excellent team, outstanding staffs and superb services! It has always been a joy to come back to the Downtown VW Service for anything that I need, from maintenance (oil change, etc) to any other minor issu More

by KLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec

Feb 22, 2021

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 11, 2021

Dealership Rating
Employee Rating

Great experience- everyone was extremely helpful, detailed and transparent. The customer service goes above and beyond by providing car service and they also were quick in repairs More

by KORINNECOLLIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Feb 11, 2021

Volkswagen of Downtown Chicago responded

Thank you, Korrine, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 10, 2021

Dealership Rating
Employee Rating

Service is as expensive as you would expect from a dealership, but Adam was more than willing to work with us to get us every possible discount. Luis was also very helpful over the phone. Thanks, gu More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Khamsot

Feb 10, 2021

Volkswagen of Downtown Chicago responded

Thank you so much, Sam, for your excellent review! We are so glad that Adam and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

January 25, 2021

Dealership Rating
Employee Rating

We were able to get a very timely appointment, and the fuel filter install was done on time, and both Luis and Adam were a great team. Thanks More

by BOB.DOUGLAS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Khamsot

Jan 25, 2021

Volkswagen of Downtown Chicago responded

Bob, Thank you! We appreciate your business and Luis, Adam, and our team looks forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

January 21, 2021

Dealership Rating
Employee Rating

Great service. Associates are very courteous and knowledgeable. Extra perks with Uber and follow-through phone calls and texts. I wouldn't go anywhere else! More

by DORISAYRES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2021

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Doris. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

January 20, 2021

Dealership Rating
Employee Rating

Great customer service. Great team to deal with. Vehicle is always in great hands when I bring vehicle for service. Keep up the great work. More

by SERVANDOLOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Jan 20, 2021

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

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