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Luis Tur
594 Reviews
594 Reviews
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594 Reviews of Luis Tur
Verified Customer
September 30, 2023
Had a battery replacement. At first, I was told they could not get to it for a week ( woman told me this). I asked for the service manager. He was not available. Then another At first, I was told they could not get to it for a week ( woman told me this). I asked for the service manager. He was not available. Then another manager (Justin) called me back and took care of the battery issue that day. Thank you! More
by zahorsky
September 25, 2023
Every once while I have a long wait here but this time I didn't. They are always courteous and friendly and answer all my questions. This time I was a little concerned about my wheel alignment we'll see ho didn't. They are always courteous and friendly and answer all my questions. This time I was a little concerned about my wheel alignment we'll see how it goes in the next few miles. More
by GERIGIRARDGG
September 16, 2023
They don’t do the things that you ash of them because I ash to check the computer which they never did. I still would love to get that done before Christmas ash to check the computer which they never did. I still would love to get that done before Christmas More
by SOMKINGWALKER
Other Employees Tagged: Lisa Rice, Claudia Zavala, Krystal Badger , Francisco Chavez, Jay Hancovsky, Jeremiah Keller, Joe Platt, BJ Powell, Rick Shearin
September 03, 2023
The service representative was great but the dealership did not provide superior customer service. My 2021 truck broke down on the interstate and was towed to this facility. The next day I was advised the did not provide superior customer service. My 2021 truck broke down on the interstate and was towed to this facility. The next day I was advised the truck had a faulty part which was covered under the manufacturer warranty. They stated the part was on back order and they did not know when the part would come in. I asked for a vehicle I could drive to and from work while we were waiting. They stated they do not provided any loaner vehicles and stated I would have to rent one on my own. I said this was a manufacturer covered part, but that did not change anything. Renting a vehicle was $300/week. After a week there was still no date of when the part would arrive. I called another dealer 20 minutes away and they advised that they would provide a loaner or if they did not have one they would pay for a rental, since it was covered under manufacturer warranty. After 2 weeks the part came in and was fixed. The service representative was great and would call back within an hour of leaving a message. As for the dealer, I will not return for any repairs in the future. More
by Jason D
August 30, 2023
Got me in and out Fast. And 2 days early. Very Thankful. Everyone there has been very nice! And 2 days early. Very Thankful. Everyone there has been very nice! More
by ejulie62
Other Employees Tagged: Lisa Rice, Claudia Zavala, Krystal Badger , Francisco Chavez, Jay Hancovsky, Jeremiah Keller, Dorinda Phillips, Joe Platt, BJ Powell
August 15, 2023
This was the first time someone directed me to the fast lane for an oil change. I must say it was fast. I usually get my tires rotated at the same time and that takes over an hour. I wish I had known about lane for an oil change. I must say it was fast. I usually get my tires rotated at the same time and that takes over an hour. I wish I had known about this sooner as I have been coming here since 2020. Didn’t even know it existed. More
by SCPEE
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