Luis Valdez | Page 14

Customer service and repair was great. The staff also Customer service and repair was great. The staff also need a wonderful job. The service I received always keep me going back. I was very satisfie Customer service and repair was great. The staff also need a wonderful job. The service I received always keep me going back. I was very satisfied with the work done. More

by GENEVA.BOTTLEY Verified Customer Verified Customer

Report | Print

Great service and communication! Very satisfied, would definitely recommend. Even during Covid they handled everything so efficiently and safely. The only place I will take my Camaro definitely recommend. Even during Covid they handled everything so efficiently and safely. The only place I will take my Camaro More

by jameswesner11 Verified Customer Verified Customer

Report | Print

GREAT EXPERIENCE OVERALL , GREAT PEOPLE AND THEY TOOK CARE OF ME EVERY STEP OF THE WAY. THEY SHUTTLED ME FROM THE DEALERSHIP TO MY HOUSE AND BACK CARE OF ME EVERY STEP OF THE WAY. THEY SHUTTLED ME FROM THE DEALERSHIP TO MY HOUSE AND BACK More

by SINALYHABIBCOUL Verified Customer Verified Customer

Report | Print

EXCELLENT SERVICE AMAZING CUSTOMER SERVICE FEEL VERY EXCELLENT SERVICE AMAZING CUSTOMER SERVICE FEEL VERY COMFORTABLE LEAVING MY CAR THERE TO GET SERVICED VERY DEPENDABLE EASY TO GET APPOINTMENT SUPE EXCELLENT SERVICE AMAZING CUSTOMER SERVICE FEEL VERY COMFORTABLE LEAVING MY CAR THERE TO GET SERVICED VERY DEPENDABLE EASY TO GET APPOINTMENT SUPER NICE STAFF A More

by beremen2010 Verified Customer Verified Customer

Report | Print

We would prefer a smoother pickup and payment process. We were forced to bounce between checkout and service agent too many times, even though we called ahead before arriving to the dealership. were forced to bounce between checkout and service agent too many times, even though we called ahead before arriving to the dealership. More

by JEFFREY10HUMPHREY Verified Customer Verified Customer

Report | Print

Great staff at know matter part of the very help staff kinda enjoy going here for service waiting room bathroom always clean any questions ask kinda enjoy going here for service waiting room bathroom always clean any questions ask More

by TJMEEKINS Verified Customer Verified Customer

Report | Print

Corvette specialist replaced the torque tube. Diagnosed it correctly, replaced it. No more problems. Service done correctly, on time, etc. Thanks guys for making it happen it correctly, replaced it. No more problems. Service done correctly, on time, etc. Thanks guys for making it happen More

by RICHWWJD Verified Customer Verified Customer

Report | Print

The service is excellent specially Mr Luis Valdez He always do not return the calls to the customers THANKS AGAIN FOR THE HELP AND ADVICE always do not return the calls to the customers THANKS AGAIN FOR THE HELP AND ADVICE More

by Luigar1132 Verified Customer Verified Customer

Report | Print

Long story. Two main things I had issues with:- Tire Long story. Two main things I had issues with: - Tire tread wear was exaggerated substantially in the inspection. I believe this was to try to get me Long story. Two main things I had issues with: - Tire tread wear was exaggerated substantially in the inspection. I believe this was to try to get me to buy all new tires. - The $150 inspection cost was supposed to be applicable to any service carried out. They didn't follow through on this. The following is a paraphrase of interactions spanning 3 in-person visits and a handful of phone calls: Me: My vehicle is shaking a bit and pulling to the right. Service Rep: You will need to have a $150 inspection done. This $150 can be used towards repairs if you do repairs here. --- paid for inspection Service Rep: One tire has a bubble and needs to be replaced. The other three tires have a tread depth of 3-4. You should replace all 4, costing around $1000 with alignment Me: What does that tread depth mean? Service Rep: 3/32 or 4/32 of an inch. They start at 10/32 and definitely need to be replaced at 2/32. Me (after some research): The mileage on these tires is low. The tread shouldn't have worn so fast. Service Rep: You can call Michelin, the tire manufacturer, about that. --- A handful of conversations with Michelin. Finally, Michelin calls Jim Ellis for a direct tire report, which is a requirement for their claim process. Jim Ellis doesn't mention the tread depth at all. They only mention that customer must have hit something to get a bubble in their tire. --- Costco has cheaper tires and better warranty so I wanted to get new tires there. They later report tire tread depth between 5/32 and 6/32 (compared to 3/32 and 4/32 from Jim Ellis) Me: If I only do wheel alignment here, can I use the $150 inspection fee towards that. Service Rep: No, only if you buy tires here and have them done here. Me: What? Why? Is that written anywhere? You never mentioned this before. Can you explain exactly what services the inspection fee can be used towards? --- I never got any sensible answer to this I ended up getting the tires replaced at Costco and the alignment done back at Jim Ellis. I got some money off the inspection after emailing Service Department Manager Brandon Colon, which was helpful -- Thanks Brandon! But I still was never able to use the inspection fee towards the alignment--I had to pay for the full alignment. More

by JAOGUNTEBI Verified Customer Verified Customer

Report | Print

I think you guys are awesome and thank you for take care of us me and my family appreciate what you doing every time I have to come to you of us me and my family appreciate what you doing every time I have to come to you More

by DANNY11BL Verified Customer Verified Customer

Report | Print