Luis Ybarra | Page 4

Wonderful, experience start to finish. Sean was as excited for my new 911 as I was! Highly recommend Porsche Fresno! Sean was as excited for my new 911 as I was! Highly recommend Porsche Fresno! More

by oaraim Verified Customer Verified Customer

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Best experience buying a car that I have had! Thank you for making this so easy Thank you for making this so easy More

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Sean and Spencer made this transaction so smooth! From tracking my car, to delivery, it was the most fun car buying experience I’ve ever had. From tracking my car, to delivery, it was the most fun car buying experience I’ve ever had. More

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Chris Williams is great. He is personable, knowledgeable, and I give 5-stars for his contribution He is personable, knowledgeable, and I give 5-stars for his contribution More

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Audi Fresno has knowledgeable sales personnel that are always courteous. They make the car buying experience stress free. They are a dealership you can trust and they provide you unparalleled customer ser always courteous. They make the car buying experience stress free. They are a dealership you can trust and they provide you unparalleled customer service. Audi Fresno always goes above and beyond!! More

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Smooth and quick transaction for helping me purchase my car at the end of my lease. car at the end of my lease. More

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Our initial transaction with the salesperson was a complete failure. Despite our request for information and communication, there was a lack of responsiveness. We never received a contract or breakdow complete failure. Despite our request for information and communication, there was a lack of responsiveness. We never received a contract or breakdown of the sales. It reached a point where we were concerned that we had been scammed, as we had already provided our ID and credit card details to the original representative. However, Liam, who handled our call when we were worried that he had been scammed, did a commendable job in handling the situation and taking full accountability. He deserves a five-star rating. Unfortunately, the dealership as a whole is a mess. The finance department did not leave any messages when they claimed to have called. We specifically asked for a text message so we could promptly return their call, but even that didn't work out, as Luis was never in his office. We became frustrated and gave up. In the end, it was only Liam who ensured that we received the necessary documents and he was the only one at the dealership who did their job properly. If it wasn't for our strong desire for the car, we would have walked away. To further illustrate the extent of our dissatisfaction, we received multiple emails asking about our sales experience. We reached out to the manager, both through email and phone call, seeking assistance in contacting Sam, the original sales representative. Unfortunately, we received no response from the management department. We understand that staffing may be a challenge, but this level of incompetence is truly unacceptable. Our discomfort remains regarding the fact that we shared our ID and credit card details with Sam. We urgently request confirmation that this information was securely transmitted and that any terminated or problematic employees do not have access to our personal information. We request that this review be shared with the dealership and insist on being contacted to ensure the removal of our personal information from what appears to be this employee's personal cellphone. More

by Monay Olson Verified Customer Verified Customer

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This is hands down the best dealership group I have dealt with. I have actually purchased from Porsche, Audi and BMW in the last two years. CJ runs her incredible operation and has great people talked about with. I have actually purchased from Porsche, Audi and BMW in the last two years. CJ runs her incredible operation and has great people talked about it. More

by JAREDGOETZ Verified Customer Verified Customer

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The best part is that they do not paddle their vehicles to the customer and they were very professional during negotiation and do their to please the customer. to the customer and they were very professional during negotiation and do their to please the customer. More

by charles_cng Verified Customer Verified Customer

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Thank you Sean & Luis. You two made our car buying experience effortless, Also they have the best service department I have ever experienced. Love Porsche Fresno You two made our car buying experience effortless, Also they have the best service department I have ever experienced. Love Porsche Fresno More

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