Luke Burfield | Page 48

It was a easy no pressure experience buying a car from Carrie, she was patient and attentive excellent sales person. 2 thumbs up I will highly recommend Luther to anyone purchasing a car, Even though Carrie, she was patient and attentive excellent sales person. 2 thumbs up I will highly recommend Luther to anyone purchasing a car, Even though my wife works for one of your competitors More

by CURTISAMCGEE Verified Customer Verified Customer

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The experience my daughter had was a 10 out of 10. Starting with our salesman Ben. Ben was the reason we came back to Bloomington Hyundai. We felt very comfortable with him and he was very thorough Starting with our salesman Ben. Ben was the reason we came back to Bloomington Hyundai. We felt very comfortable with him and he was very thorough and detailed in our purchasing experience. The closingWas a breeze. You obviously hire very well trained and professional employees and we will be back. More

by MARK.WEBERT Verified Customer Verified Customer

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We haven’t purchased or leased a new vehicle in years. We were a bit apprehensive going into this but my initial contact, Romelo Carter put our minds at ease. We corresponded via text for a few days as h We were a bit apprehensive going into this but my initial contact, Romelo Carter put our minds at ease. We corresponded via text for a few days as he worked to get us the vehicle and price we needed. He was awesome to work with and very helpful. Lucas in finance was wonderful as well. He was patient with our questions and very knowledgeable. We were extremely pleased with everything and everyone at Luther Bloomington Hyundai. We look forward to their excellent customer service when we get the car serviced as well. 5 Star Service. Thank you! More

by CMTHYBERG Verified Customer Verified Customer

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Sales staff was attentive, and listened to my long list of wants and needs. I was shown exactly the models I was looking for and a sale was made the same day. of wants and needs. I was shown exactly the models I was looking for and a sale was made the same day. More

by MARY.COOK.007 Verified Customer Verified Customer

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My husband and I’s experience was fantastic with Nate. He was honest, candid and personable and worked hard to reach a deal that benefited both us and the dealership. We also love our new car and feel like w was honest, candid and personable and worked hard to reach a deal that benefited both us and the dealership. We also love our new car and feel like we got a great sale price. Our experience with Luke in finance is where things went downhill quickly. Luke was incredibly disrespectful and demeaning. In trying to sell us on additional warranty packages, Luke both used incorrect / inflated costs of repairs and insinuated that my husband and I didn’t know anything about car repair costs. He was rude and temperamental when we turned down the additional warranties. He also asked us if the reason we turned down the extra warranties is because we couldn’t afford our monthly payments and proceeded to ask an extremely inappropriate question of how we acquired cash for our down payment. He also called our bank which our car loan was financed through ‘shady as xxxx’ for reducing our interest rate when he tried to sell us on financing through the dealership. All around - he was awful to interact with and I am shocked a dealership would want him to be the final face of their company and brand to customers. Additionally, since we financed our auto loan through our bank, there should have been absolutely no reason that the dealership would need to do a hard pull on our credit scores. We were asked to sign a form that allowed them to do so, and in questioning the reason for that, we were told that we did not need to give approval and it wasn’t necessary. Lo and behold, I later learned that this dealership did in fact do a hard pull on our credit scores even after my husband and I expressly did not consent to that. Upon research, I learned that this is in fact a fully illegal process that many dealerships still take part in. The only reason a dealership should ever pull a customer’s credit score is if they are financing a car loan through them. The reason they cited as to why they needed to pull our credit score is because we wrote a personal check for the amount of the car, however we were never told at any point in time that if we were to have used a cashiers check, they would not have needed to pull our credit scores. If we had been told that, we would have gotten a cashiers check. Instead, this dealership illegally pulled our scores without our consent, thus negatively impacting our credit scores. We will never return to this dealership again and we will always guide our friends and family away from Luther Bloomington Hyundai due to their extremely questionable business practices. More

by cocc0020 Verified Customer Verified Customer

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Our salesperson, Ben, was great. The only reason we didn’t give our experience a five star rating is because we felt the manager was a little pushy. Friendly, but a little bit pushy. didn’t give our experience a five star rating is because we felt the manager was a little pushy. Friendly, but a little bit pushy. More

by LIBBYDOMINIK Verified Customer Verified Customer

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Very nice dealership everyone was very friendly and helpful. I love the car i bought. Nate and Luke were very helpful and patient with me. helpful. I love the car i bought. Nate and Luke were very helpful and patient with me. More

by GREENSHAYLEE.02 Verified Customer Verified Customer

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From the moment I requested a quote for a Palisade to the moment I drove it off the lot Romelo showed nothing but support and compassion for his job. moment I drove it off the lot Romelo showed nothing but support and compassion for his job. More

by mfran102117 Verified Customer Verified Customer

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I came to the dealership on Saturday and I was greeted by Ben gates he was very willing to listen to what I was looking for. he found what I was looking for. Very very helpful answered all my questions. I t Ben gates he was very willing to listen to what I was looking for. he found what I was looking for. Very very helpful answered all my questions. I test drove it we had the paperwork done in no time he was extremely knowledgeable about everything he toured me the dealership. I drove home with a brand new 2020 Hyundai Tucson! Ben was very personable and made the whole process effortless and easy thank you very much!!! More

by BEEFAST2 Verified Customer Verified Customer

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Just bought my first car from a dealership after buying via 3rd parties for years and couldn't be more happier with the experience I had. Hector made everything easy, and Luke did an amazing job getting fi via 3rd parties for years and couldn't be more happier with the experience I had. Hector made everything easy, and Luke did an amazing job getting financing sorted and explained everything very well! I couldn't be more happier with my new car! More

by Kyle P. Verified Customer Verified Customer

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