Luke Burfield | Page 56

We have purchased three vehicles from this dealership and are impressed with the used vehicle inventory. Unfortunately we discovered both vehicles purchased on 6/17 had chips in the windshield that were not are impressed with the used vehicle inventory. Unfortunately we discovered both vehicles purchased on 6/17 had chips in the windshield that were not caught by the dealership. in addition, one of the vehicles purchased on 6/17 has a rear passenger side dent that had not been caught by the dealership prior to our purchase. The sale went really fast and I was impressed with the sales rep and finance officer however I wish we would’ve had additional time to inspect the vehicle prior to signing all of the paperwork as the dealership closed. More

by KELLIRAESEBWE Verified Customer Verified Customer

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DONT BUY ANY OIL CHANGE PLANS IN THE FINANCE DEPT WITH LUKE I leased a car and after the Finance Director Luke asked me about buying all the additional packages, I bought the oil changes because he said (Hyu I leased a car and after the Finance Director Luke asked me about buying all the additional packages, I bought the oil changes because he said (Hyundai does not want Jiffy Lube to do them.) I realized soon after that the oil change plan now cost me over $136.00 for 1 oil change, because Hyundai already covers 6 of them on their maintenance plan. I asked Luke for a refund of $273.00 on May 18 2020. I had to go in and sign a cancellation quote cover page for $273.00 which apparently comes OFF the LAST lease payment in 36 months. 1 month later- 6-16-2020, I followed up to verify at 800-742-7896 and she told me that no paperwork was ever sent to them to cancel tthe oil changes. I called luther Hyundai and spoke with Luke again today (who is always in a hurry) and he found my cancellation form, and simply entered it into the computer and I received a cancellation email to verify what he said. DONT BUY ANY ADDITIONAL PLANS. Its a rip off. More

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Luis Duran was fantastic. He provided an excellent customer experience, knowledgeable, trustworthy, listened to my needs, and collaborated. Thank you so much! I will recommend this person and dealer customer experience, knowledgeable, trustworthy, listened to my needs, and collaborated. Thank you so much! I will recommend this person and dealership to my friends. More

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My experience with Luther Bloomington Hyundai was excellent!! My salesman named Craig Glynn was outstanding!!! It was a long day as I just came to "look"!! Craig also explained many things to me abou excellent!! My salesman named Craig Glynn was outstanding!!! It was a long day as I just came to "look"!! Craig also explained many things to me about my new vehicle!!! More

by PATTIBURT1 Verified Customer Verified Customer

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Josh worked with me to find the price point that worked best for me. He even found a car in another color that matched the price of the original car he showed me. best for me. He even found a car in another color that matched the price of the original car he showed me. More

by Marty Hamilton Verified Customer Verified Customer

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Great to work with, good communication, professional staff, welcoming environment, easy to test-drive cars. We would recommend this dealership to our friends and family. staff, welcoming environment, easy to test-drive cars. We would recommend this dealership to our friends and family. More

by JAMES.MCFARLAND Verified Customer Verified Customer

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Everyone at the dealership was helpful and very pleasant to work with. I owned a Sonata for 12 years and was very pleased with it's relyability and am looking forward to recieve the same from our Elantr to work with. I owned a Sonata for 12 years and was very pleased with it's relyability and am looking forward to recieve the same from our Elantra GT. More

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Our sales experience was low stress, low pressure, and extremely pleasant. Adrian let us know what to expect from start to finished, and we were able to drive away with the exact car we wanted. extremely pleasant. Adrian let us know what to expect from start to finished, and we were able to drive away with the exact car we wanted. More

by DAVIDACDORN Verified Customer Verified Customer

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Quick service; well explained; friendly; helpful; good pricing and deals. Our salesman, Andy Jones, was super helpful and really listened to what I wanted and needed in a vehicle. pricing and deals. Our salesman, Andy Jones, was super helpful and really listened to what I wanted and needed in a vehicle. More

by KAITLYNJONES114 Verified Customer Verified Customer

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Nate was great to work with! He was thorough walking me Nate was great to work with! He was thorough walking me through all the features of the vehicle. If I buy another Hyundai I will be buying from hi Nate was great to work with! He was thorough walking me through all the features of the vehicle. If I buy another Hyundai I will be buying from him again. More

by LAKE_0201 Verified Customer Verified Customer

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