Luke Burfield

Questionable Information and Zero Communication The sales rep was great — answered all our questions, got us into the car we wanted, and then handed us off to the finance manager, Destiny Rude. Unfortu sales rep was great — answered all our questions, got us into the car we wanted, and then handed us off to the finance manager, Destiny Rude. Unfortunately, the experience went downhill from there. She questioned nearly every decision we made regarding add-on features, and whenever we declined something, she told us it “wasn’t smart.” She tried to sell us an oil change and tire rotation package. When I did the math based on Hyundai’s recommended 7,000–8,000 mile service interval, she insisted I needed oil changes every 3,000 miles because I live in Minnesota and that this qualifies as “severe driving conditions.” I explained that we’ll primarily be driving to and from work — cold weather alone does not automatically mean severe use. Severe driving would include consistent towing, hauling heavy loads, or frequent off-road use — not normal commuting in winter. She then told me that failing to change the oil every 3,000 miles would void my warranty. At that point, I said if that were true, I wouldn’t want the car. Other manufacturers like Toyota, Honda, and Mazda recommend 7,000–8,000 mile intervals without voiding warranties. That’s when she admitted she was new and brought in Luke Burfield to answer my question. I asked a simple question: What is the maximum number of miles I can drive between oil changes to remain compliant with my warranty? He replied, “4–5k.” I asked for a specific number, not a range. He continued giving me a range. I then pulled out my phone and confirmed that Hyundai recommends oil changes every 8,000 miles or 12 months, whichever comes first. The service package they were pushing would have cost nearly double what standard maintenance would cost at the recommended interval. Seven weeks later, we received a bill from Hyundai Finance stating our first payment was due. When we called, we were told our contract shows the first payment was due 13 days after purchase, with the next due at the beginning of the following month. They provided a copy of the contract reflecting that a payment had already been made and that the next payment was due on the 1st. We were told they could not update the contract and that we needed to speak with the dealer. We left three voicemails — two for the finance managers and one for the GM — and received no response. A finance manager, Romelo Carter, eventually called me back and said the deferred payment option was something that needed to be selected at the time of sale. He apologized that it wasn’t explained to us. Shortly after, he said he had to take another call and handed the conversation over to Luis Duran. Luis spoke quickly and went on at length about how this was due to a Tier 2 credit approval, that we did not qualify for Tier 3, and that because we purchased a top-of-the-line trim, the 90-day deferred payment option was intended for more affordable vehicles and did not apply to ours. He repeatedly emphasized that we signed the contract, that it had been two months, and that there was nothing he could do. He stated it was ultimately Hyundai Finance’s decision. More

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Ak made the process so easy, and he was super down to earth. Being a single woman made me very nervous to look at cars, because I've heard how the process is and how pushy salespeople can be. AK was the earth. Being a single woman made me very nervous to look at cars, because I've heard how the process is and how pushy salespeople can be. AK was the total opposite. He brought the car I was interested in to my job so I can do a test run, answered my million questions and repeated himself when I asked the same thing over and over again. He was able to match another price I got for the financing, with the color and style I wanted. Luke was also wonderfully blunt and patient with my questions. Everything was clear, easy, and I never felt pressured by the process. They even delivered my car to my house! More

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I bought a CPO and was paying cash. My salesman, Jack, was responsive, very accommodating, and a genuinely likable person. He even took time to exchange a few texts with me while he was My salesman, Jack, was responsive, very accommodating, and a genuinely likable person. He even took time to exchange a few texts with me while he was off. The upsell of the service contract at the time of payment was pushed way harder than I expected, which was a bit irritating. Overall, a good experience, with kudos to Jack for being super responsive. More

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I am a 60 year-old female. I purchased a Tuscon from Luther Bloomington Hyundai on a Thursday in August 2024. Josh Thomes was the salesperson and Luke Burfield was the finance I purchased a Tuscon from Luther Bloomington Hyundai on a Thursday in August 2024. Josh Thomes was the salesperson and Luke Burfield was the finance rep. Purchase went as expected - Josh was kind and Luke was the typical slick finance guy who made a big deal about getting me all the service agreements I wanted and still coming in under my dollar limit by $15. We signed the paperwork and I returned the following Monday morning to pick up my vehicle. The pick-up was uneventful. Later that same day, Luke called me, said there was an error on the paperwork, that I needed to come back with a check for $500 and sign a revised purchase agreement. I said I wasn't going to do that because that would take the price over my dollar limit. He said the only option was for me to pay it OR have some part of my service agreement removed. Either way, I would need to come in and sign a new purchase agreement immediately. Now, in hindsight, I should have refused and gone on my way. After all, I had my vehicle and a signed purchase agreement. Luke, however, was not offering an out - either I pay the $500 or he would have to revise the paperwork to remove the tire service portion and if I hadn't signed the revised agreement, it would appear the sale wasn't final. I didn't know what the repercussions would be if I didn't, so I drove back to the dealership. After making it clear that I felt taken advantage of and was unhappy, I had them remove the service for the tires and I left. Coincidentally, on my way home, I received a call from Alex Irlin, the General Manager, to ask about my purchase experience. I explained what happened. He understood, said he'd look into it and would get back to me. He never called back, even after I left him two additional voicemails. I also tried Josh, who until this point had been very responsive but now didn't return my calls. I took advantage of the multiple text and email requests asking for reviews to state my disappointment and still no response. I believe Luke and everyone at Luther Bloomington Hyundai missed a very simple opportunity and got away with taking advantage of a female buyer. What is $500 to a large car dealership? They could have easily eaten that amount, allowed me to keep my tire service package and I would have gone away happy and with the intent of being a repeat customer. Instead, months later, I still feel like 3 male employees of this dealership aren't a bit concerned about poor treatment of female buyers. I truly don't believe they would have handled this the same if I was a man. Ladies, be careful if you intend to purchase a vehicle at Luther Bloomington Hyundai. I will continue to share this experience at every opportunity. More

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Will not be purchasing or working with any Luther dealerships in the future. From finance department to sales to actual delivery of the vehicle i could not have had a worse experience. dealerships in the future. From finance department to sales to actual delivery of the vehicle i could not have had a worse experience. More

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Tracy did a great job communicating with us about the vehicle that we were interested in. On the day of our purchase, he answered all of our questions and guided us thought the important details of the l vehicle that we were interested in. On the day of our purchase, he answered all of our questions and guided us thought the important details of the loan. I highly recommend working with Tracy. More

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Sadly, the last interactions with this dealership (or lack thereof) is what is driving this negative review. I was a return customer and was in the process of buying my second vehicle from Josh Thomes o lack thereof) is what is driving this negative review. I was a return customer and was in the process of buying my second vehicle from Josh Thomes on August 19, 2024. During the finance process, Luke Burfield made an error in my paperwork which resulted in my having to return 5 days after I left with my new Tuscon. My options then were either to pay another $500 to keep the coverage package I thought I had left with, or have it cancelled. Because it was his error, it didn't seem right that I had to "pay" for that. Being presented with no other option, I reluctantly agreed to cancel it but expressed my unhappiness because that coverage was something I wanted. On my drive home from that interaction with Luke, Alex Irlin, the GM at the dealership, happened to call for feedback on my experience. I explained the situation. He said he understood and that he'd see what he could do. I never heard from him again. I left a voicemail for him and two emails over the next couple weeks. No response. Then two days after the call from Alex, Josh called to see how it was going with the new Tuscon. I explained the situation to him, as well, even though I knew it really had nothing to do with him. Josh has always been so considerate and responsive; I was sure I'd hear back from him. He said he would talk to Alex and get back to me. I've heard nothing more from either of them. I realize they've gotten what they wanted out of me at this point - a sale and a clean transaction in their books. All dealerships are fighting for relationships with buyers and this one would have been SO easy for them to maintain. They haven't. Very disappointing. More

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Enjoyable experience buying a used vehicle (almost new) from these guys. Pleasant, informative sales guy, enjoyable finance gent. from these guys. Pleasant, informative sales guy, enjoyable finance gent. More

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Great sales experience, poor f&i/back office experience and vehicle was not fully pdi on delivery. and vehicle was not fully pdi on delivery. More

by cathy.sinnott Verified Customer Verified Customer

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Tyler was nice, speedy as I was in somewhat of a hurry, yet he went over everything thoroughly for me. He had the car ready for me when I arrived, and upon buying it, he had it spiffed up all nice for me yet he went over everything thoroughly for me. He had the car ready for me when I arrived, and upon buying it, he had it spiffed up all nice for me in record time. So thank you to Tyler. As a PS - I look forward to when your new building is finished as it was cold in the offices and not at all private. Not your fault so I am not being critical, just saying. More

by aarsvold Verified Customer Verified Customer

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