Luke Freitas | Page 11

Short and Sweet Me and my wife were looking for a low price car to use for work. Ciocca had a great deal on a used truck. Fernando helped us out and there was very li Me and my wife were looking for a low price car to use for work. Ciocca had a great deal on a used truck. Fernando helped us out and there was very little haggle. Staff and Services were great. More

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Very Rude and Dismissive After my fiancé and I laid our cards on the table and were courteous with Luke, we would have expected to be treated politely and professionally, whic After my fiancé and I laid our cards on the table and were courteous with Luke, we would have expected to be treated politely and professionally, which we were not. My fiancé does not have the best credit, but that is zero reason to be quickly dismissed after wasting 2 hours of our valuable time, and curtly brushed off and dismissed. It’s one thing to not be approved, but there was no reason to be rude, unprofessional and chased out of the showroom. Then expect us to return after his credit score is improved. No thanks, there are MANY of car dealerships in PA that will treat us respectful. More

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Deceitful business practices, buyer beware First of all the claim to go by Kelly Blue book on a trade, they don't, as we checked they gave us at least 3,000 less on the trade then blue book, th First of all the claim to go by Kelly Blue book on a trade, they don't, as we checked they gave us at least 3,000 less on the trade then blue book, they also listed the trade to resell it for nearly 12,000 than we sold it to them for. We traded it for 7,000, they listed it close to 19,000. Does that sound honest? They also messed around on the interest rate until we started to walk out, and gave us a different term length than we originally agreed to, they just slipped it in without transparency. They played games on the interest rate, and also on the added Warranty, Told us it was 90.000 miles, but when they cut the price, they cut that to 70,000 without telling us transparently. Asked several times to be transparent on whats going into the payment along they way, they didn't do it. I would never buy another car here. Buyer beware. More

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Purchased new Impreza Our experience was great at Ciocca. The sales person - Greg Fichter - was great. He showed us the key safety features we had questions about and was Our experience was great at Ciocca. The sales person - Greg Fichter - was great. He showed us the key safety features we had questions about and was very knowledgeable about the vehicle. He didn't put pressure on us during the purchase and very pleasant. Negotiating the price was easy and the closing the deal with finance was really easy, much simpler than my experience with other dealers. Would definitely purchase another vehicle from them. VA More

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Greatest unexpected surprise I purchased a forester XT; the staff (all ...from the svc rep who mentioned I might really want to look at the upgrade program when I brought my outba I purchased a forester XT; the staff (all ...from the svc rep who mentioned I might really want to look at the upgrade program when I brought my outback in for service, to the sales rep, the sales manager and finally the finance mgr.). The entire staff was patient, and thorough in my understanding of options and choices. The sales and finance people especially, stressed the need to fit the car to the person..being clear that it was vital to them to be assured of the fit. Heard the words before, but in this experience I actually felt that they BELIEVED it was important. Very impressed with the very accommodating staff. You have won my endorsement. Specifically, Nick S., (sales) , AJ (sales Mgr) and Luke F. (finance mgr) were the individuals who treated me so well; informed, courteous, professional and friendly. Cheers, gentlemen! More

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