Luke Goodman

I purchased a 2022 Chevy Equinox with Luke. Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of prof Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of professionalism. He seemed unmotivated to go over the aspects and features of the car unless asked directly. I was thankful to have a relative with me who knew how to ask the right questions. At one point, when asked a question for clarity about the car, he became defensive and said he didn't know what I was asking, and is everything was alright with me. Luke proceeded to leave his office, get the supervisor, Gregg, and the finance Guy, Pete, was called to come speak with me. I was so confused and felt humiliated. I ended up being thankful he called the finance guy because I was able to leave his office and purchase my vehicle. I also didn't like being asked multiple times what my occupation was and what department I work in. By the end of the process, I was annoyed and exhausted. This was supposed to be a great experience. I love the car, but I won't be purchasing through Regal again if I have to deal with this type of behavior. I feel as though the sales process was too aggressive. More

by catherinejp07 Verified Customer Verified Customer

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The team was amazing and got me into a car that I needed quickly. Thank you quickly. Thank you More

by DD f Verified Customer Verified Customer

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This dealership’s repair department is well organized, friendly, knowledgeable, and is fair. I would recommend buying a car here and utilizing their service department. friendly, knowledgeable, and is fair. I would recommend buying a car here and utilizing their service department. More

by sheilam_78 Verified Customer Verified Customer

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i received the best service with Luke. He was truly caring and patient,not pushy. I'm in sales so I really appreciate that kind of treatment. I had an idea of the vehicle I was looking fo He was truly caring and patient,not pushy. I'm in sales so I really appreciate that kind of treatment. I had an idea of the vehicle I was looking for and I test drove 2 vehicles and took my time making my decision. Luke didn't rush me but gave me time. i decided on a honda odyssey! when it came time to sign the paperwork, it was not an all day process, took less than I expected about 30 minutes! it's been 2 weeks and I still love my van! i highly recommend Luke and will be referring all my family and friends! More

by tangelayne Verified Customer Verified Customer

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Call Luke and Ryan, that’s all you need to do, done finish over take your truck home finish over take your truck home More

by riner88 Verified Customer Verified Customer

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answered incorrectly regarding warranty. when I asked about 12 mo 12000 mi. he said yes. was also rude when we asked to take longer test drove than on side roads. when I asked about 12 mo 12000 mi. he said yes. was also rude when we asked to take longer test drove than on side roads. More

by njroywitt Verified Customer Verified Customer

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Fantastic sales person, he stayed way past close to help me get my perfect car. Even installed my license plate and frame for me while I was with financing. me get my perfect car. Even installed my license plate and frame for me while I was with financing. More

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Great customer service support knowledgeable and friendly to us even taxied to bank helped a lot would recommend to friends and family even strangers about buying car very happy with our vehicle to us even taxied to bank helped a lot would recommend to friends and family even strangers about buying car very happy with our vehicle More

by trawler4cinandlar Verified Customer Verified Customer

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Staff is friendly and helpful. Discussed in detail, the costs, financing and warranties of the car we purchased Discussed in detail, the costs, financing and warranties of the car we purchased More

by t.oswalt2 Verified Customer Verified Customer

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Dealing with the sales team and finance was great but here we go when it comes to the warranty had an appointment with service 2 weeks after I bought the car. Now because the car has 13 thousands miles I here we go when it comes to the warranty had an appointment with service 2 weeks after I bought the car. Now because the car has 13 thousands miles I have to take it to the mitsubishi dealer for warranty. Here we go hoping that the car does not have prior damage because it will not fall into the warranty. Typical they love until they sell you the car after that if you encounter a problem they do not want to know anything about you. Hoping it does not have any hiding damage because I was giving a clear carfax for this car . And for what I see is when I was toll bring it if any problem did not meant nothing . I have my appointment with mitsubishi the 13 . Just like other bad dealers More

by Jhernan332 Verified Customer Verified Customer

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