Luke Klingson | Page 28

very knowldge in vw luke was very good about explaining every thing about the car and any questions i asked and about warrenty and thomas explained everything about the l luke was very good about explaining every thing about the car and any questions i asked and about warrenty and thomas explained everything about the loan process More

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Excellent People, Service and Dealership I have purchased many vehicles through out the years. I've had some ok experiences, some not some ok experiences and then I found Volkswagen and am n I have purchased many vehicles through out the years. I've had some ok experiences, some not some ok experiences and then I found Volkswagen and am now a VW Lifer. I've been to a few different VW dealerships and all are great, however, Luther Burnsville was by far a 5 star dealership. It is rare to find a dealership that you don't have to haggle and do the back and forth and still walk out feeling like you settled on the final number - UNTIL Luther Burnsville. I had a set number in my mind that I couldn't go under for my trade. I knew that what they were offering me was much better than other dealerships and the price of my vehicle I purchased was lower than any other within 500 miles. I did my homework. This being said, I didn't have to haggle. - There was no back and forth. Between Adam, Luke and Jay they knew what I needed to make this deal work and they took care of it without any issues at all. Then there was Jared with Finance. He made the process extremely easy and quick. The staff doesn't pressure you, they don't hassle you as other dealerships tend to do (we have all been in that situation). They make you feel comfortable and welcome - like your around friends you have known for 20 years. They have mastered the process. You no longer have to be in a dealership for the entire day when buying a car. It maybe took an hour from start to finish. Included test drive, then looking my car over and finance. I took my car into their service department this morning to apply the paint protection film and their service department is just as great as the sales area. Thank you Luke, Adam, Jared and Jay. I wasn't sure I was ready to trade up but you made the decision easy and pain free. I couldn't be happier and I would recommend you to anyone in the market for a new car... Plus we all know that once your a VW owner - Your a VW owner for life. More

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Dealership GM advocate for the customer We had a reacall / service issue with our 2015 Volkswagen car that needed the manufacturer to address and their initial response was not satisfactory We had a reacall / service issue with our 2015 Volkswagen car that needed the manufacturer to address and their initial response was not satisfactory to us. We sat down with Jay Radue and discussed our concerns. Jay listened to our concerns and then was a strong advocate for us to get our concerns addressed with the manufacturer. He escalated our concerns up through management levels until our concerns were addressed appropriately. I know he did not have to escalated as far as he did but he wanted to do what was right. But Jay and team made my wife and I feel valued as current customer and future customer. I typically categorizes customer service as either a duck or eagle and there are a lot of ducks out there but Jay and team are Eagles soaring above it all and got it right. Thank you Jay! More

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Fast, Quick, & Easy Working with Luke and Jared was great! Luke and I were in contact for about a month because the car I was interested in was stuck at the ports for a l Working with Luke and Jared was great! Luke and I were in contact for about a month because the car I was interested in was stuck at the ports for a long time. He always kept in contact and updated me when something was up. When the car finally came in, we had done most of the paperwork through email and everything was set up already. I just had to go in, sign some financial documents and I was on my way out with the new car. Luke does a great job at explaining features and making sure that everything was as expected. Jared Frantz was also great at helping with understanding all the financials. Again, because Luke and I have been in contact for a month, all the paperwork needed for the financial side of things were taken care of already. I just had to sign a few documents stating that I understood what was going on. Jared made sure to explain how and why the finances were what they were. I'd recommend both Luke and Jared because they were knowledgeable and made sure I didn't feel like I was in over my head as a first time car buyer. More

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A+ Extremely pleased with making the switch to VW! Smoothest car leasing experience! I was able to walk-in after work, trade-in a vehicle and walk off the lot feeling very informed and confident in my Smoothest car leasing experience! I was able to walk-in after work, trade-in a vehicle and walk off the lot feeling very informed and confident in my purchase! More

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My visit to Burnsville VW to get a car I had a very smooth and pleasant experience. Salesman and finance guy were helpful and knowledgeable. The dealership were able to get the car I desire I had a very smooth and pleasant experience. Salesman and finance guy were helpful and knowledgeable. The dealership were able to get the car I desired and I had the car in a matter of days. Thanks all. More

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smooth Luke Klingson, the salesman came out during a snowstorm to help us find the perfect Touareg. Everything was stress-free. Jared the Finance guy made it Luke Klingson, the salesman came out during a snowstorm to help us find the perfect Touareg. Everything was stress-free. Jared the Finance guy made it easy also. Love my new car!!! More

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Respectful and knowledgeable Great customer service with a lot of knowledge about the car but not too pushy. Seemed very fair and friendly! This was my first car purchase so I was Great customer service with a lot of knowledge about the car but not too pushy. Seemed very fair and friendly! This was my first car purchase so I was very pleased with the way they handled me. THANK YOU! More

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Great Customer Service! I worked with Luke on the purchase of a 2016 Tiguan. He listened to what we wanted as customers, provided us with great customer service and was very I worked with Luke on the purchase of a 2016 Tiguan. He listened to what we wanted as customers, provided us with great customer service and was very great to work with! I would recommend working with Luke and the team at Luther Burnsville Volkswagen. We had a great experience! More

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1st Time VW Buyer 1st time buying a VW. Luke Klingson was a great. Friendly, very knowledgeable and easy to work with. Made the car buying experience a joy. He took his 1st time buying a VW. Luke Klingson was a great. Friendly, very knowledgeable and easy to work with. Made the car buying experience a joy. He took his time at delivery to go through all the details and made sure I knew I could come back any time if I had any questions. The entire facility including service department is clean and professional in appearance. Jared in finance was also very personable and easy to work with and made it a point to greet me when I took delivery. More

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