Luke Lien | Page 27

Worst Service Center I've ever dealt with I had been in the market for a CRV for awhile. Caught one that sparked my interest with low mileage and fair price. Salesman (Max Knutson) was good, n I had been in the market for a CRV for awhile. Caught one that sparked my interest with low mileage and fair price. Salesman (Max Knutson) was good, not pushy at all. Walked out the dealership that day pretty happy with my purchase. The next day I realized that my heater was blowing lukewarm air on the drivers side of the dash. Little bit of research concluded that there is a common issue with this particular year/model with the heater core clogging up. Not a big deal, scheduled for service the next day. This is where everything goes south. Upon driving in I was met by an service rep who fielded my keys and complaint. I informed him that although I am certainly no mechanic and I know it can be a multitude of different issues that I would recommend they check the heater core, as there is a TSB out on the vehicle. He quickly told me that wasn't possible and dismissed me. Again, I like to let people do their jobs so I didn't disagree. I got a call back couple hours later, telling me it was all fixed and their fix was changing the thermostat. Basically making my car run at a higher temperature hoping that it would hide my issue from my naive eyes rather than fix it. My thermometer readings were virtually the same as before I took it in, so I promptly drove the car right back into the shop. Things get ugly here. The service rep is instantly rude and almost yelling at me why I'm back already and they fixed it and it's blowing hot air so why on earth am I here yada yada yada. Long story short he was incredibly disrespectful and rude. I kindly asked to talk to the mechanic and eventually asked them to put THEIR thermometer in the vents to prove to me it was fixed. After this was performed the mood from their staff changed as they saw the drivers side was 30 degrees cooler. They put it back in for service, this time recognizing that the heater core was indeed the issue so performing a flush was the answer. I wish the story ended here. The flush requires a solvent, which they did not use. So while their flush did improve the condition of the heater core, there was still roughly a 15-20 degree gap between the two sides. At this point I've owned the car for 3 or 4 days and didn't even have it in my possession but for maybe 24 hours. I'm frustrated and don't want to deal with this service department anymore, so I walked in the sales office and asked for the manager. As we know, Luther has a return policy so I was prepared to return the vehicle and be done with this minor issue turned migraine. Manager was understanding and of course trying to save the sale he asked if he could put it through maintenance down at the local Honda Dealer. After the vehicle returned from the Honda dealer, the heater was running to specs. I really don't feel this place deserves anything more than 1 star. I know people make mistakes but to make repetitive mistakes and be disrespectful, people need to be held accountable. I feel the sales staff should have made me feel better about my experience rather than simply FINALLY getting my car fixed. Buy if you may, but PLEASE do not use their service department. I should never have to leave a review this long. More

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Decent Prices, HORRIBLE maintenance staff I had been in the market for a CRV for awhile. Caught one that sparked my interest with low mileage and fair price. Salesman (Max Knutson) was good, n I had been in the market for a CRV for awhile. Caught one that sparked my interest with low mileage and fair price. Salesman (Max Knutson) was good, not pushy at all. Walked out the dealership that day pretty happy with my purchase. The next day I realized that my heater was blowing lukewarm air on the drivers side of the dash. Little bit of research concluded that there is a common issue with this particular year/model with the heater core clogging up. Not a big deal, scheduled for service the next day. This is where everything goes south. Upon driving in I was met by an service rep who fielded my keys and complaint. I informed him that although I am certainly no mechanic and I know it can be a multitude of different issues that I would recommend they check the heater core, as there is a TSB out on the vehicle. He quickly told me that wasn't possible and dismissed me. Again, I like to let people do their jobs so I didn't disagree. I got a call back couple hours later, telling me it was all fixed and their fix was changing the thermostat. Basically making my car run at a higher temperature hoping that it would hide my issue from my naive eyes rather than fix it. My thermometer readings were virtually the same as before I took it in, so I promptly drove the car right back into the shop. Things get ugly here. The service rep is instantly rude and almost yelling at me why I'm back already and they fixed it and it's blowing hot air so why on earth am I here yada yada yada. Long story short he was incredibly disrespectful and rude. I kindly asked to talk to the mechanic and eventually asked them to put THEIR thermometer in the vents to prove to me it was fixed. After this was performed the mood from their staff changed as they saw the drivers side was 30 degrees cooler. They put it back in for service, this time recognizing that the heater core was indeed the issue so performing a flush was the answer. I wish the story ended here. The flush requires a solvent, which they did not use. So while their flush did improve the condition of the heater core, there was still roughly a 15-20 degree gap between the two sides. At this point I've owned the car for 3 or 4 days and didn't even have it in my possession but for maybe 24 hours. I'm frustrated and don't want to deal with this service department anymore, so I walked in the sales office and asked for the manager. As we know, Luther has a return policy so I was prepared to return the vehicle and be done with this minor issue turned migraine. Manager was understanding and of course trying to save the sale he asked if he could put it through maintenance down at the local Honda Dealer. After the vehicle returned from the Honda dealer, the heater was running to specs. I really don't feel this place deserves anything more than 1 star. I know people make mistakes but to make repetitive mistakes and be disrespectful, people need to be held accountable. I feel the sales staff should have made me feel better about my experience rather than simply FINALLY getting my car fixed. Buy if you may, but PLEASE do not use their service department. I should never have to leave a review this long. More

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Great oil change I had a great experience getting oil changed and tires rotated. I was satisfied with my overall experience. I will return for future service needs I had a great experience getting oil changed and tires rotated. I was satisfied with my overall experience. I will return for future service needs More

by WILLIS.ERIN Verified Customer Verified Customer

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Great dealership We have purchased 5 Acura’s from WB Acura and all service has been performed by them. They do an outstanding job and I highly recommend them! We have purchased 5 Acura’s from WB Acura and all service has been performed by them. They do an outstanding job and I highly recommend them! More

by lbickle Verified Customer Verified Customer

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Sun roof replacement Service was superb. They got me in quickly and it was done at the promised time. Great people and very nice waiting area with food and coffee. Service was superb. They got me in quickly and it was done at the promised time. Great people and very nice waiting area with food and coffee. More

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Good people, good service, quality work Everyone is always so friendly and helpful, insuring that what I want is clear, that I understand the process, costs and time involved and that I'm ha Everyone is always so friendly and helpful, insuring that what I want is clear, that I understand the process, costs and time involved and that I'm happy with the results. The prices are always fair and they source the best parts when I want to add or change something, I always enjoy my interactions with staff. More

by TMOORES Verified Customer Verified Customer

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Pleasant Experience Have two relatively new Acuras so have only had maintenance and warranty work done. Advisors are pleasant, communication via text message on my cell Have two relatively new Acuras so have only had maintenance and warranty work done. Advisors are pleasant, communication via text message on my cell phone has worked well. Would recommend to a friend. More

by D.K.FILIPIAK Verified Customer Verified Customer

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Excellent Service I brought my car in for some normal maintenance and as usual, everyone was very professional and courteous. Get the complimentary car wash is a big I brought my car in for some normal maintenance and as usual, everyone was very professional and courteous. Get the complimentary car wash is a big plus for me! More

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great awesome service from Lucas would highly recommend this service department. I was right on time and so were they. Work was very well done and in a sho awesome service from Lucas would highly recommend this service department. I was right on time and so were they. Work was very well done and in a short time. More

by PAT38 Verified Customer Verified Customer

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Excellent I have always had excellent service at White Bear Acura.I have had all my car maintenance done there for the last eight years. The service advisers I have always had excellent service at White Bear Acura.I have had all my car maintenance done there for the last eight years. The service advisers have always explained every service/repair needed. My Acura runs great with 140,000 miles so far! More

by pgswan Verified Customer Verified Customer

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