Mark Lord
Mark Lord at Hudson Ford

Mark Lord

Parts Director

Hudson Ford

2020 Crest View Dr
Hudson, WI 54016

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16 Reviews
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16 Reviews

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16 Reviews of Mark Lord

September 18, 2026

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Employee Rating

I agree with most other customers on here. Hudson Ford has the worst customer service out of any dealer that I have been to. If you value your time and money, stay away from Hudson Ford. More

by Helms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2026

Hudson Ford responded

Randy, I understand your frustration with our decision to no longer service your truck. At Hudson Ford, we place a great deal of value on customer satisfaction, and our team works hard every day to provide the highest level of service possible. As I explained during our conversation, I also have a responsibility to ensure our employees work in an environment where they are treated with mutual respect and common courtesy. This standard is important to both our team and the customers we serve. On the rare occasions when we are unable to maintain a constructive and respectful working relationship, it is often in everyone's best interest to part ways. While this is not a decision we take lightly, I believe it is the appropriate course of action in this situation. I sincerely wish you the best moving forward and hope you are able to find a service provider that better meets your expectations. Respectfully, David Hefko General Manager Hudson Ford

December 28, 2025

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Employee Rating

A very wonderful and thorough experience getting my new F150 great people to work with! More

by 2bnorth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dakota Goldbeck , Janell Lundgren, Paig Ring

Dec 29, 2025

Hudson Ford responded

Congratulations on your new F150! We hope you enjoy every mile and we look forward to serving you again soon at Hudson Ford.

December 30, 2021

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Employee Rating

The service was promptly performed and represented quality work. In the course of the work the brake lining was noted as being well-worn. This matter was also promptly taken care of. More

by mbmarquardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Pehler , Emma Brandt, Jim Dickens, Chad Swelland

September 14, 2021

Dealership Rating
Employee Rating

I can't say enough about our experience at Hudson Ford. We bought our car Aug, 2018 and I decided today (8/31/21) to write a review. I never write reviews but this dealership is worth taking a moment to More

by gschacher
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amillie Altermatt, Patrick Pehler , Alexa Backlund, Joe Brims, Paig Ring

July 29, 2021

Dealership Rating
Employee Rating

The service is always excellent, friendly, courteous and punctual. I have been a long time customer and will continue to be. I will purchase my future vehicles here. More

by rjstaebell
Recommend Dealer
Yes

Other Employees Tagged: Levi Klaudt, Amillie Altermatt, Mike Holec, Michaela McCann, Dylan McHenry , Emma Brandt, Jim Dickens, Janell Lundgren, Connie Schmit

July 23, 2021

Dealership Rating
Employee Rating

Excellent service. Jim in service took care of my needs. Parts personnel are great! Technician James did a great job in a timely manner. I'll be back! More

by JWinzer
Recommend Dealer
Yes

Other Employees Tagged: Patrick Pehler , Jim Dickens, Chad Swelland

April 22, 2021

Dealership Rating
Employee Rating

Excellent dealership. Would definitely recommend to anyone looking to lease or buy a vehicle. Great to deal with - excellent service. Have been a very happy customer for years. More

by strommens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Levi Klaudt, Patrick Pehler , Alexa Backlund, Kati Brown, Chelsey Bruns, Dani Kirch-Whitmore, Brandon Riel, Chad Swelland

March 14, 2021

Dealership Rating
Employee Rating

Great experience at Hudson ford, Jeff was great to work with no pressure sales. Fast service , went through options for purchase. Easygoing sales approach would recommend dealer. More

by roland.balthazor
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Lincoln Pilon

November 13, 2020

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Employee Rating

This was the 4th purchase from Hudson Ford and Brandon Riel is one of the best. The whole process is smooth and professional but also very enjoyable. I’ve never been disappointed. More

by Wayne1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Levi Klaudt , Brandon Riel

March 30, 2020

Dealership Rating
Employee Rating

I feared an expensive repair. The Technicians squelched my concerns. Thanks to Experienced Mechanical Minds Hudson Ford fixed me for half the money. #HudsonFordtheyare perfection! More

by John Olson
Recommend Dealer
Yes

Other Employees Tagged: Mike Holec, Patrick Pehler, Dylan McHenry , Chad Swelland, Derek Thalin, Nate Wood

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