MBLN CustomerService
MBLN CustomerService at Mercedes-Benz of Laguna Niguel

MBLN CustomerService | Page 5

CustomerService

Mercedes-Benz of Laguna Niguel

1 Star Dr.
Laguna Niguel, CA 92677

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4.3
66 Reviews
4.3

66 Reviews

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66 Reviews of MBLN CustomerService

October 09, 2021

Dealership Rating
Employee Rating

Excellent service, efficient in/out, clean and courteous. Especially helpful with loaner transportation when the service scheduled had add-ons More

by ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2021

Mercedes-Benz of Laguna Niguel responded

Exactly what you want and need from your regular service! Come back any time for low-stress service. Thank you for the review, Ryan!

October 02, 2021

Dealership Rating
Employee Rating

Great experience with a large variety of preowned cars , I met Reza Etemad and was extremely helpful to the upmost level , very honest and didn't hesitate to help me and advice me with a great effort and More

by Maged Andrawis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Reza Etemad, Gene Poleshuk , Candace Eckart

Oct 11, 2021

Mercedes-Benz of Laguna Niguel responded

Thank you for your 5 stars, Maged. We are very happy to have helped you find the cars you wanted, and through a process that was rewarding. From the whole team, we hope you enjoy your new drive!

September 23, 2021

Dealership Rating
Employee Rating

Medical restrictions prevented us from driving to agency for service. MBLN picked up & returned our Metris after a complete 3-year service and a new set of tires. Excellent communication from Jesse & done More

by Greer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesse Gutierrez

Oct 04, 2021

Mercedes-Benz of Laguna Niguel responded

Glad we could be of service, Greer! Let us know if your Metris needs any additional upkeep or service work. Give us a call anytime!

September 19, 2021

Dealership Rating
Employee Rating

Easily he best service I have ever gotten from any type of dealer; this dealership has great employees and a way to make everyone feel st home. My Service Advisor, Tarek Saba, was terrific in every way. More

by j-beattie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2021

Mercedes-Benz of Laguna Niguel responded

We are thrilled to hear this! Thank you for the praise and shoutout to Tarek. See you next time!

September 18, 2021

Dealership Rating
Employee Rating

All Mercedes Benz service people are very friendly and at the top of each one’s responsibility. Each has a “Be Here” attitude whereby they attend to you at a 100% of their time. There’s also life in the work More

by LTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kosta Spektor , Shawn

Sep 27, 2021

Mercedes-Benz of Laguna Niguel responded

Thank you for highlighting the team’s positive attitude! We’ll let the whole staff know they’re doing great work. Thank you for the review!

September 17, 2021

Dealership Rating
Employee Rating

During my last prepaid maintenance.I complained about an During my last prepaid maintenance. I complained about an issue with my transmission, claimed there was not issue. Until my warranty expired and a p More

by Philip lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Patrick Healey

Sep 27, 2021

Mercedes-Benz of Laguna Niguel responded

We apologize for this inconvenience and price tag, Philip. If able, please reach out to Matt at m.moskal@mblaguna.com with additional information about your visits to our service department. Thank you.

September 04, 2021

Dealership Rating
Employee Rating

MBLN has always treated me with kindness and respect. Service is done in a timely manner and they stand behind their work. My service man, Eddie goes above and beyond. 👍😊 More

by Ldelaunay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Chaves

Sep 10, 2021

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words and shoutout! Eddie is a credit to the team. Come back anytime for above and beyond service!

August 04, 2021

Dealership Rating
Employee Rating

Great people, great service, great prices. Friendly people, beautiful dealership, car wash was great, nice and clean More

by Donnellytomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Mercedes-Benz of Laguna Niguel responded

Great customers, too! Thank you for your review and kind words, Donnelly.

July 31, 2021

Dealership Rating
Employee Rating

The best in OC B x far! Scheduled Appt same day next day loaner always available impeccable wash detail after service completed always! Devi Rhoades MY personal service tech is one of the best on staff, ass More

by don4data
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Abrams , Devin Rhoades Service Tech

Aug 06, 2021

Mercedes-Benz of Laguna Niguel responded

We are thrilled to hear this, Don! We know that you have many options when it comes to service and sales, so we are very grateful that we made the top of your list.

June 09, 2021

Dealership Rating
Employee Rating

The worst experience I’ve ever experienced in my 40 years. They operate without any since of integrity. No real concern on the client. And absolutely no customer service More

by blakesarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 16, 2021

Mercedes-Benz of Laguna Niguel responded

We apologize for any issues you faced during your visit, Blake. We try to give every customer the attention to detail they deserve. Could you please reach out to Candace at candace.eckart@mblaguna.com and share more information about your visit so we can improve our processes? Thank you.

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