MICHAEL D'AMELIA | Page 11

The sales manager helped us secure a good deal, but our salesperson did not respond to our emails and questions after the sale. During the purchase, we were informed that the car had features it ultimately salesperson did not respond to our emails and questions after the sale. During the purchase, we were informed that the car had features it ultimately did not possess. Additionally, the manuals are not provided with the vehicle, leaving us to figure out why a promised feature wasn’t working. When we inquired, we were told, “I guess yours doesn't have that.” We purchased a demonstrator vehicle with approximately 3,000 miles, yet we were assured it was new and only used as a loaner. The car was not prepared for delivery; used dog toys and transponders were left inside. After sending three emails to the salesperson to voice our complaints without receiving a response, we called, but nothing was done, indicating that our emails weren’t even acknowledged. The salesperson claimed that her previous descriptions of the vehicle's features during the sale were a misunderstanding on our part, despite us asking for clarification three times and both of us hearing the same information. We have never received a follow-up call about this situation, even though management is aware of the issue. The dealership is very modern and has a large selection of vehicles to choose from. We brought in an advertisement from the website that seemed to contain information the dealership wasn't aware of. Overall, I walked away unsure whether we had gotten a good deal or had been taken advantage of. Even the 800 connect vehicle advocate didn’t know what features were on our car after I provided the VIN. More

by flymick Verified Customer Verified Customer

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2025 Ford F-150 Lightning Purchase I couldn’t be happier with my experience at Jarrett-Gordon Ford Winter Haven! From the moment I walked in, I was treated like family, and the entire process was se happier with my experience at Jarrett-Gordon Ford Winter Haven! From the moment I walked in, I was treated like family, and the entire process was seamless, professional, and genuinely enjoyable. A huge thank you to Nelson Zenteno, the General Manager, for running such a top-tier dealership. Also a big shout-out to Mike D'Amelia, the General Sales Manager, and Michael Vasquez, the Sales & Finance Specialist, for making everything smooth and transparent from start to finish. But the biggest thanks goes to Jeff Ryan, my Sales Specialist, who truly went above and beyond. Jeff was knowledgeable, friendly, and made me feel right at home — no pressure, just honest help and a passion for matching people with the right vehicle. He made sure I left with exactly what I wanted: a 2025 Ford F-150 Lightning — and I couldn’t be more thrilled with it! If you’re in the market for a new Ford, do yourself a favor and visit Jarrett-Gordon Ford Winter Haven. Great people, great deals, and a truly perfect dealership experience. More

by C Dudley Verified Customer Verified Customer

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First class service, clean facility, and the entire team was attentive to all my questions and I received the car that I wanted. There was never a time that I felt pressured to buy something I did not want. was attentive to all my questions and I received the car that I wanted. There was never a time that I felt pressured to buy something I did not want. I am coming back in a few years to buy another car for a family member. Mr. Brandon Hall was extremely kind in helping me with several other features of the car. More

by paulgrizzellereid Verified Customer Verified Customer

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Superb service! Vadim was great to work with and made my buying experience a pleasure. Vadim was great to work with and made my buying experience a pleasure. More

by SHARONMMAC Verified Customer Verified Customer

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Great service as we had a wonderful experience. Victor made the process very easy and made sure we were well taken care of! Highly recommend! Victor made the process very easy and made sure we were well taken care of! Highly recommend! More

by morangept Verified Customer Verified Customer

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Took such good care of our family. Would recommend to family, friends and neighbors. Without a doubt excellent service. Can’t say enough nice things about Jarret Gordon, Mike V. and Mi Would recommend to family, friends and neighbors. Without a doubt excellent service. Can’t say enough nice things about Jarret Gordon, Mike V. and Michael D. More

by ginagina101 Verified Customer Verified Customer

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Very fair and professional, everyone was nice, attentive and knowledgeable. The facility is impeccable and they have great priced vehicles. and knowledgeable. The facility is impeccable and they have great priced vehicles. More

by gforce971 Verified Customer Verified Customer

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Everything was great, then take as long as I had anticipated I love the online application process anticipated I love the online application process More

by sabrina.jenkins1 Verified Customer Verified Customer

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Very smooth process. Very satisfied. Would highly recommend to others. They were very accommodating when it came to delivering the vehicle. Very satisfied. Would highly recommend to others. They were very accommodating when it came to delivering the vehicle. More

by rlarge3361 Verified Customer Verified Customer

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Brandon Hall was friendly, polite and knowledgeable. He took the time to explain all about the vehicle and answered all our questions. We were satisfied with the price of the new vehicle and our trade He took the time to explain all about the vehicle and answered all our questions. We were satisfied with the price of the new vehicle and our trade-in allowance. We were kept waiting much too long to complete the transaction with the finance manager but in the end we left satisfied with our purchase. More

by lhmills3 Verified Customer Verified Customer

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