MIKE BALIS
MIKE BALIS at Victory Toyota of Brook Park
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MIKE BALIS | Page 3

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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4.8
160 Reviews
4.8

160 Reviews

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160 Reviews of MIKE BALIS

March 09, 2023

Dealership Rating
Employee Rating

Fantastic service! Great employees! I will not take my vehicles to any other service facilities! More

by LSassel12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 06, 2023

Dealership Rating
Employee Rating

Excellent experience all around! Was in and out in a timely fashion. The service I received was top notch! I LOVE METRO! More

by ChilliChungusLover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 03, 2023

Dealership Rating
Employee Rating

Wonderful as usual every time word word word word word word word word don’t make the surveys annoying More

by JLEATON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 03, 2023

Dealership Rating
Employee Rating

I’ve been going to Metro for years. It’s like one big family. Great service and Excellent sales people. It also stocks a large number of parts. Which makes things convenient. I trust th More

by EMMAGUFFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 02, 2023

Dealership Rating
Employee Rating

Your dealership tried to charge me $900 to repair a wire harness when taken to another auto no issues of the sort I bought this truck from the steeler ship I will never buy from you again More

by scott.bowman17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 06, 2023

Victory Toyota of Brook Park responded

We do have photos of the wiring harness that a rodent apparently chewed through. We do not recommend soldering wires and taping a wire harness. In order to repair properly, the harness would need to be replaced. Replacement may cost more but it could also save you money in the long run. We hope that you understand our position and would consider changing your rating of us.

February 26, 2023

Dealership Rating
Employee Rating

Service work has been consistently performed to customer satisfaction and within quoted cost. Their time estimates have been spot on while waiting in a comfortable customer area. Everything as expected More

by jjanowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

Feb 27, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience

February 19, 2023

Dealership Rating
Employee Rating

Keeps you well informed, easy to schedule an appointment with my timeline. Comfortable waiting area More

by AMZINN8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hana, Dominic Theodore

Feb 27, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience

February 18, 2023

Dealership Rating
Employee Rating

Nice, clean organized . Car was serviced quickly. I had coffee in the waiting area and watch TV . More

by deadzonemahons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2023

deadzonemahons responded

Ok

Feb 18, 2023

deadzonemahons responded

Oil change and tire rotation done

Mar 06, 2023

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2023

Dealership Rating
Employee Rating

I always have a great experience at Metro Toyota— great service, fair prices, and nice people! More

by MSURACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Theodore, Joe Rogers

Mar 06, 2023

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2023

Dealership Rating
Employee Rating

Iwe have very good service I will continue taking my vehicle to Toyota love my car washed all the time you get very good technicians thank you again for the great Service More

by RUBEN3447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience

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