Maalik McKoy-Cohen | Page 3

Salesman Maleke is horrible. Promised you a lot of thing during purchase and dissapear. It has ben a month and some of the things i was promised are still not done. If i would Promised you a lot of thing during purchase and dissapear. It has ben a month and some of the things i was promised are still not done. If i would of known i would of gone somewhere else. More

by wlouis00720 Verified Customer Verified Customer

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I bought a nice used car last month. Luckily, all is well. But it didn’t start so nice. I probably should have gone elsewhere. The tire pressure sensor fault light was on the dash on tes Luckily, all is well. But it didn’t start so nice. I probably should have gone elsewhere. The tire pressure sensor fault light was on the dash on test drive which was reset afterwards by Service but that’s not the proper fix. After purchasing I drove away, it went off. I informed them that there is a problem. They said they would fix it or I get it fixed and they refund me. A few days later, the worn brake pad sensor lit up the dash. I brought it in. They said bring it to dealership, they will reimburse. Dealership appointment was more than 2 weeks out. I took it to a certified Land Rover repair shop bc I couldn’t take the chance this could be a serious issue. Over $400 just for brake sensor. Tire pressure sensor was $180 for OEM sensors and installed, not purchased from Land Rover. Those would have been nearly $600 for 4 tire sensors, without installation and wheel balancing. Eventually, I kept my dealership appointment and the car was thoroughly inspected for problems and it was good to go. I gathered my receipts and brought them back to Star Auto 512 and the head of Service said I would be reimbursed $580 approximately. Management was involved with that decision as well. I have been waiting several weeks now for my money and they did not keep their word. I finally got my registration and plates, which they screwed up. They were supposed to transfer my plates-not issue new ones. I did the transfer myself. Waisted my time. They can still do the right thing and pay what they owe me. If not, my plan after this is to leave it to the legal system, file a complaint with state attorney general. It should not have to be like this. More

by Dad58 Verified Customer Verified Customer

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Patient and personable staff. Malik went out of the way to make me comfortable at every stage of the transaction until the deal was completed to my satisfaction. Malik went out of the way to make me comfortable at every stage of the transaction until the deal was completed to my satisfaction. More

by ahener Verified Customer Verified Customer

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They were a big help. ..just wish the timing would have been better and a follow up phone call after waiting 2 days and physically going there in person. ..just wish the timing would have been better and a follow up phone call after waiting 2 days and physically going there in person. More

by sadiekreestes Verified Customer Verified Customer

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Good as their word, responsive to address issues, and very personable staff. Highly recommend them! very personable staff. Highly recommend them! More

by davemsmith Verified Customer Verified Customer

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Was good experience in dealership didn’t wait too long for everything to process. Currently having issues with vehicle which has broken down on me and I was told at dealership that if the car has an issue for everything to process. Currently having issues with vehicle which has broken down on me and I was told at dealership that if the car has an issue they aren’t responsible. This has nothing to do with my salesman as I had a really good experience with him. More

by spiveyjacoby Verified Customer Verified Customer

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Maalik was a complete gentleman and an expert on their inventory! He let me aimlessly walk the lot and worked very hard to make a deal for my family and I. Although we did not leave with a vehicle that da inventory! He let me aimlessly walk the lot and worked very hard to make a deal for my family and I. Although we did not leave with a vehicle that day due to personal reasons. I’d highly recommend star for their exceptional employees, car pricing, and car variety! More

by daniellerottmann8812 Verified Customer Verified Customer

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It’s good place but the processing was too long before we got the car got the car More

by nselengye Verified Customer Verified Customer

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Everyone was friendly and kind. I just didn't like waiting four hours, but that's what you have to deal with when buying a new vehicle. I just didn't like waiting four hours, but that's what you have to deal with when buying a new vehicle. More

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We shopped online to buy our car and responses to our questions were timely. The employees went out of their way to help us and get us we’ll set with our vehicle. questions were timely. The employees went out of their way to help us and get us we’ll set with our vehicle. More

by karstiles Verified Customer Verified Customer

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