Mabel Matos | Page 5

I met with Mabel Matos who was very courteous, knowledgeable, and and helpful. The only negative experience was her bringing her co-worker to meet me as I was leaving which felt a little pushy. No knowledgeable, and and helpful. The only negative experience was her bringing her co-worker to meet me as I was leaving which felt a little pushy. Nonetheless I appreciated her friendliness and would seek her out should I make the final decision to purchase a new Volvo More

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With Mabel's help, my fiancé and I were able to get the car we wanted. She was always very professional and extremely helpful. car we wanted. She was always very professional and extremely helpful. More

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Volvo Silver Spring went above and beyond to help me get the Volvo car that I wanted. Because Justin and Mabel were so professional, patient, and knowledgeable, they made the entire purchase experience ple the Volvo car that I wanted. Because Justin and Mabel were so professional, patient, and knowledgeable, they made the entire purchase experience pleasant. Thank you! More

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Recently purchased a CPO vehicle from this dealership and although the transaction went smoothly, I felt that the agent that I dealt with was not the most attentive. For example, he didn’t ensure that all th although the transaction went smoothly, I felt that the agent that I dealt with was not the most attentive. For example, he didn’t ensure that all things were running properly/updated on the vehicle (internet/modem connection) and within days of having the vehicle, both key fobs gave a low battery warning. He also rushed through our scheduled follow-up tutorial of the popular features on the vehicle to attend to a new set of clients, which I would understand if I had popped up unexpectedly…BUT I contacted him days prior to give him advance notice that I would be coming. Additionally, he cut the test drive shorter than ANY test drive I had previously experienced but thankfully I had previously test driven the exact model I was in the market to purchase. Thankfully, another senior sales agent, Eddie, was extremely helpful and graciously stepped in to help smooth things out on the day I returned for a follow-up tutorial of the features of the vehicle. Overall, I would rate this dealership a 4/4.5 while giving the agent I worked with a solid 3. More

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Jose Espejo is terrific. I’m sure that he has many clients, but he manages to remember my name and make me feel that I have his undivided attention, when I come in for service. He is my preferred serv clients, but he manages to remember my name and make me feel that I have his undivided attention, when I come in for service. He is my preferred service advisor for a good reason More

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I want to recognize Mabel Matos for her excellent customer service, professionalism, and thorough knowledge of the Volvo vehicles. Mabel took the time to explain all of the safety and convenience fea customer service, professionalism, and thorough knowledge of the Volvo vehicles. Mabel took the time to explain all of the safety and convenience features on the vehicles and answered all of my questions. I highly recommend her and look forward to my new Volvo. More

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Stopped by the dealer due to an issue with my Volvo Car app not connecting to a new phone. Mabel Matos greeted me as I walked in and offered to help. She spent 20 minutes on the phone with two different Vo app not connecting to a new phone. Mabel Matos greeted me as I walked in and offered to help. She spent 20 minutes on the phone with two different Volvo reps to solve the issue and then went out to my car to ensure it worked. Fantastic help and follow through! More

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I had the pleasure of working with Mabel Matos as she is dealership on 11/10/21 for a test drive of the Volvo XC60 and XC90. She was the most courteous and knowledgeable sales person I've ever encountered. dealership on 11/10/21 for a test drive of the Volvo XC60 and XC90. She was the most courteous and knowledgeable sales person I've ever encountered. She's just top notch and was very patient while going over every luxury amenity of these two Volvo models which I very much appreciated. What a great experience I had with Mabel!! She would be the reason I would purchase a Volvo that's for sure. Thanks! More

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Mabel Matos is a rock star in providing top sales service. I bought a new SUV in great part to her. She treated me with the utmost attention and my 11 year old daughter enjoyed the experience-“she kn service. I bought a new SUV in great part to her. She treated me with the utmost attention and my 11 year old daughter enjoyed the experience-“she knows a lot about this car.” What’s most important is that she understood my hesitation about changing car brands and style. Abraham took care of the financing, but made the process quick and efficient. I cannot wait for service to experience Jose and the staff. Thank you very much!! Richard Simmons More

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Mabel is an outstanding sales representative. She was very attentive and responsive, but also adapted to the client’s needs. I would highly recommend both this dealership and Mabel specifically. I visite very attentive and responsive, but also adapted to the client’s needs. I would highly recommend both this dealership and Mabel specifically. I visited several Volvo dealerships in the area. This one is at the top of my list. More

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