Maddie Wojciechowski

I got ripped off. Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually p Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually put full-synthetic in my car. I told her the website said $49 for semi-synthetic. She decided to pull up the website and show me the price was around $75. So I went online and actually selected Schedule Service at their location. I put in my car’s information and it showed $49 for semi-synthetic. I showed her and she said that meant the full-synthetic wasn’t priced right either. I went with the full-synthetic that was $85 but was $75 on sale. Then she gave me another $10 off, making the total $65. When the oil change was finished, the $65 ended up being $89! There was the tax, a couple of other charges for something like $4 each, and then a “shop fee” which happened to be $10. I feel as if they wanted to make sure I paid the regular price for the full-synthetic of $85 in the end. I paid it, left this dealership, and will try to never go back there. Also, my appointment was at 10:30am and I didn’t leave until around noon. This was supposed to be an emissions test and 20-minute oil change for $49 but ended up being 1-1/2 hours and $89. I know what they did and they know because the person who greets you is the person who checks you out when the service is completed. I believe Zach, who was very nice, said Maddie was busy at the moment and he would check me out. Maddie was nowhere to be found when I was informed my total was $89. Seems too convenient. I felt horrible when I left and for most of the day after that. Doesn’t feel good to be ripped off. More

by AEANDE74 Verified Customer Verified Customer

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Maddie was awesome, quick, and informative. Super impressed by her! Great experience over all yesterday. Super impressed by her! Great experience over all yesterday. More

by Deeder76 Verified Customer Verified Customer

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They were on point and got my oil change alot faster than I thought. Thanks I thought. Thanks More

by captainsaveahomewi Verified Customer Verified Customer

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Everyone was extremely professional and kind. Maddie did a great job making sure I understood everything about the visit and made sure to ask if I had questions. I really appreciated the video Maddie did a great job making sure I understood everything about the visit and made sure to ask if I had questions. I really appreciated the video of the work done! Overall great experience. More

by MARGARET.NEARY919 Verified Customer Verified Customer

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All very good. Maddie explained the process very well. She is an effective communicator. I will continue to work with Russ Darrow Honda. Maddie explained the process very well. She is an effective communicator. I will continue to work with Russ Darrow Honda. More

by BEWELL05 Verified Customer Verified Customer

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Maddie has been the service personnel for me a couple of times already. She is courteous, professional, and always has a welcoming smile every time she speaks to me. Thank you Maddie times already. She is courteous, professional, and always has a welcoming smile every time she speaks to me. Thank you Maddie More

by veesxeeshawj Verified Customer Verified Customer

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Russ Darrow Honda has been my go-to dealership for more than 20 years. They are professional and courteous at every encounter. than 20 years. They are professional and courteous at every encounter. More

by PAULETTESJOHNSON Verified Customer Verified Customer

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Samantha was very professional in her explanation of my warranty information and her timings of wait time warranty information and her timings of wait time More

by Mynewhrv Verified Customer Verified Customer

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Clean, well managed, Derrick is great to work with and know how to get things done know how to get things done More

by JEFF.MERKT Verified Customer Verified Customer

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Clean, friendly, very helpful and happy to have my vehicle serviced there. I will be back when I need service again. vehicle serviced there. I will be back when I need service again. More

by LETZEL123 Verified Customer Verified Customer

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