Maggie Popham

Service center is horrible 4 hours for a oil change every time I come here the Technicians are lazy and management is a joke time I come here the Technicians are lazy and management is a joke More

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Their service department is the absolute worst one can ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and cu ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and customer experience. More

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The service center here is absolute trash. My wife has gotten service plans snuck onto her bill for oil changes twice in the last year. This never happens when I go to pay. I went in this even My wife has gotten service plans snuck onto her bill for oil changes twice in the last year. This never happens when I go to pay. I went in this evening to cancel it the same day and now I have to chase down Toyota Financial Services to fix them ripping us off. We've put up with them being awful for the last several years since they are near our house but I'd rather drive literally anywhere than set foot in this business ever again. We bought a Rav4 from here as well and that experience wasn't good either with them quoting us a lower rate than our credit union and then baiting and switching the rate wasting hours of our time. Shame on us for continuing to go here out of convenience. It won't happen ever again. More

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Cannot trust this place! Don’t trust the shuttle driver. After pick up, he couldn’t get his GPS to work so he returned to the garage at which point one of the customers (star Don’t trust the shuttle driver. After pick up, he couldn’t get his GPS to work so he returned to the garage at which point one of the customers (started at 3adults, 2 young children), the lone male departeded, seeking other transportation, while myself and the mother had no other options, and a place to be. When backing out again, the vehicles emergency brake system activated when he did not pay attention, almost hitting another customers vehicle. The ride did not get better, he was all over the road, and I encourage the company to pull any video footage if they are smart enough to put it on company shuttles. Then, as I was exiting in the shuttle at my destination, I confirmed with the driver, like I had done with the service advisors in the building before I left, that they would be able to pick me up at 4:50 PM as I had no other means of getting there to pick up my vehicle. And like the two service advisors previous the shuttle driver confirmed this. (there is also a sheet next to the sign-in that says the shuttle service runs until 6 PM) Then when trying to contact the shuttle for my ride and well after I needed to leave, I called, to no response. 4:55pm, still, no one is answering. I texted, no answer. I called the dealerships main line, speak with two people asking about the shuttle, both put me on hold. They came back, still no answers, and I had to disconnect at 5:01pm because I had virtually begged for a ride from somebody who was leaving my office who was now going to be late for their own appointments playing shuttle service. Upon arrival, when I asked what happened to the shuttle, why nobody was answering, and why when I told my service advisor when I would be back, she stated she was going to be there until close, yet, she was gone, I got an answer from one advisor on the phone who leaned back and simply said “she’s gone for the day,” and that was the extent of the explanation I got. 10 minutes go by nobody has approached me like the gentleman on the phone said they would and he got off the phone long before the 10 minute mark. I had to go track down somebody to ring me out so I can go home. At this point, I was told that they needed the service manager because as I just stated, my service advisor was gone, and the shuttle service issues made it so I didn’t want to purchase the service package, which had to be removed now by the service manager. The service manager, who definitely likes her power, immediately started telling me why it’s not their problem with the shuttle, and that the service is just a nice thing that I shouldn’t be reliant on. It’s also not their duty to tell us when they decide that the shuttle person can go home early. Remember, if you purchased their service package, the shuttle service is one of the included benefits. I would be very skeptical on that. We had words about how unprofessional she was and, when I Stated, “if this is how you’re going to treat customers I’m going to go to DARCARS Toyota, (or KOONS Toyota) with both being MUCH closer to home!”, Instead of choosing to fix the issue. She said that was OK with her! I lost it. We had words, I threw the sign in book on the floor because they didn’t need it. I’ll admit my behavior wasn’t something that I want spread around but at least I can admit when I’m wrong. Now, I worked in the car, industry and dealerships have a little secret… they don’t make money on selling cars; they make money on service. So the service manager happily told their main money making option to go somewhere else. I see other people in the reviews stating the same thing. Obviously, this company doesn’t need my service. In fact, they can have a service manager who is more worried about her ego then customer relations or about the monetary impact. Then the fact that I’m going to tell every person I can how bad this auto group is, instead of “just giv[ing] [the customer a] pickle.”* *Car sales should understand that reference. (B. Farrel) More

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Calvin was very nice enough to give gis time and understanding. I had to deal with the manger of consumer service Maggie she was very rude didn't have proper commcantion and Ms. Sam It would be bet understanding. I had to deal with the manger of consumer service Maggie she was very rude didn't have proper commcantion and Ms. Sam It would be better of u teach your employees respect for thier client. but with Calvin please give a raise amazing service he have much respect for it clients. More

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***Be aware of the shady business practices of Heritage Toyota of Catonsville *** I took my truck in for a SAFETY Recall, to be more specific a spare tire carrier recall. They inspected the car and determi Toyota of Catonsville *** I took my truck in for a SAFETY Recall, to be more specific a spare tire carrier recall. They inspected the car and determined my truck was indeed affected by the recall, so the parts were ordered, and they schedule me to come in when the part arrived. When the dealership received the parts, I drove the truck back to the dealership and the next day they called me and told me the SAFETY recall could be completed. I was told, in order to have the SAFETY recall completed I would have to pay at a minimum $1,700 due to the rust issue under the truck. (KEEP in mind, prior to ordering the parts, they inspected the vehicle and saw the condition of the truck). The Worst part about the entire situation was they cut the cable that was holding the spare tire under the vehicle and placed the spare tire in the bed of the truck. All this was done without my approval. If I was informed that they would be cutting the spare tire cable, I would have told them not to proceed and took my truck home. Instead, I was stuck with a spare tire in the bed of my truck. I ask them to fix their mistake and put the spare tire back where it was, they told me it would cost me a minimum $1,700. In other word, I would have to pay out of my pocket to rectify their mistake. I went back and forth with them for a week, and they stood their ground until I picked up the truck. Two days later, I took the truck to SHEEHY Toyota of Laurel for a second opinion. Again, they inspected the vehicle and determine the truck was affected by the recall, they order the parts and completed the job without any problems and at no extra cost. Now my spare tire is back under the truck, and I can utilize the bed of the truck. Thank YOU, SHEEHY TOYOTA of Laurel! DO YOURSELF A FAVOR DONT WASTE Your TIME AT HERITAGE TOYOTA OF CATONSVILLE. I will never step foot in this dealership again. More

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Service department is inept. Sales never contacted me about my license plates. Will not return. Sales never contacted me about my license plates. Will not return. More

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Went for service to fix the error code that appears on my dashboard and got a bad experience. Service advisers (two ladies) very very rude. Will not bring my car there next time. Not welcoming, not approacha dashboard and got a bad experience. Service advisers (two ladies) very very rude. Will not bring my car there next time. Not welcoming, not approachable. After waiting for 6hrs, nobody called me, I called and nobody can tell. I pulled out my car and nothing has been done. More

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